We had a situation where an asset record was added to a disposal order by mistake and was Retired > Disposed. The asset was not retired and in fact was put into stock and we're trying to re-deploy it. However, now that it went through the disposal pr...
Hi All,I'm reaching out to the ServiceNow community to see how you guys' document where the equipment is for Remote and hybrid users?
Hi Everyone,we are having a issue with the duplicate asset tags, and already there is a before business rule so that whenever we are trying to create a duplicate record by giving the duplicate asset tag it is restricting to do that. but few of the us...
Hello All,Can someone help me with the fix script to remove duplicate asset tag records in alm_hardware table and here Iam looking to delete the duplicates which are created by leading and trailing spaces in the asset tag. Thank you.
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how to do normalized when in core_company_list normalized is false
Hi All,Greetings!Is there any way to use Remediation Feature OOB from HAM & SAM Perspective?I have gone through different ServiceNow doc links, however not able to understand from where should we start to do POC of this feature.If anyone can help me ...
Is there any way to change the description and picture when select from a "Select Box"? Thanks.
In the 'cmdb_ci_computer' table, I've identified around 150 duplicate CIs based on serial numbers. However, when I cross-checked these CIs in all asset tables, most of the serial numbers do not have duplicates in ALM.ALM only shows one record with se...
When we're receiving consumables into our stockrooms, they're all being grouped together based on model. For example, if we have 50 ConsumableModel10 in stock, and then receive an additional 10 ConsumableModel10s to the same stockroom, the line will...
I am wanting to make the CI field on Change and Incident forms mandatory. My issue is when a user clicks the magnifying glass there is an option to create a new CI. I do not want user able to create CIs. How do I remove the create new option on the l...
We have a situation where a client created assets where the model categories were blank, and then created cis. The issue, now that we've corrected the categories, is how to add the cis that exist in the correct classes to the existing assets?
In the service request we have different variables sections on the RITM form.So defaultly, Those sections are openly (-) coming in the ritm form i.e., shown as attachement1Now I need those sections should be collapsed or closed the (+) as like in att...
There was this task to update new life stage and new life cycle stage status, For which I have to take asset in a list collector so I can update many assets in one go. I used this link Using list collector in Flow Designer 'For Each loop' by converti...
We allow our users to request computers from the Service Portal. We group these computers into the following. Standard Laptop 1Standard Laptop 2Advanced Laptop 1Advanced Laptop 2Standard Desktop 1Standard Desktop 2Standard Desktop 3 Each of these hav...
