HI, I have a record producer form, this form is also on the portal. There is a field in the form called position of reference type,and I need to sort the values in this field according to the u_order field, the sorting of the values should be in the ...
Hello Team, My requirement is like this:Create a functionality to capture asset assignment history. This functionality will be developed to track asset assignment history on the user profile. On user form, a new related list will be created which cap...
Hello All! We have a requirement to set a custom date/time field on hardware models (category is computer), u_eol, to 4 years from the created date... I've tried a number of business scripts that I thought would work but haven't figured it out yet.Ca...
I have a customer who needs to change the asset tracking strategy for consumables so that assets are created. My question is related to the consumables that have already been used - is there anyway to convert these back and create an asset for them? ...
We have setup integration between ServiceNow and sg-Intune through service graph connection Microsoft Intune plugin. and in the robust transform map we did the required field mapping. Now I want to update existing computer devices if serial number ma...
I am working as a system & network administrator and using servicenow from around 2 years and wanted to move ahead in Servicenow Asset management role as I have hands-on practise on IT Hardware asset life cycle, reporting & dashboards, taskboards, in...
Hello community! We are trying to define our best practice processes for redeploying personal computer assets that have been returned by an exiting staff. Should the department that bought the PC hold on to it until the next new hire arrives, or s...
I have been searching through community and support articles. Was hoping to avoid creating a case, but I am stuck. I cannot get IntegrationHub ETL to load in production. It just hangs on loading with a spinning wheel. I have let it for for more th...
Can we have partially normalized models in hardware model libraries table in ServiceNow?There is a model number 20P54UP#ABA in sn_hamp_hw_product_model table and the status is active.When I try and create a model in the Hardware model table with the...
Serial number in hardware table is unique (could not create the asset with same number) but the unique check box is unticked. I am trying to configure the same in my development instance, anyone have the idea, how OOB serial number is configured.
How depreciation value will calculate and how the depreciation date will get update , i want to know the logic or calculate on how the depreciation will calculate
Hello,We recently configured the SCCM Service Graph Connector and are running in to two issues with data being change when the import completes.Both the model name and assigned to fields are being overwritten with what is in SCCM instead of the model...
How can I move a model from one class to another?Background: A colleague created "Special purpose" in the Asset Class alm_hardware and the parent_category "Company". He made a mistake here from my point of view. The "Special purpose" container is bas...
Hello Team, I have a question regarding passing dynamic parameters in a REST Message, specifically when pulling information from Azure Intune. The issue is that the Microsoft graph URI contains spaces, and when trying to use it in ServiceNow, the spa...
I created a custom table with Extends table - Asset and a role -test_asset then, created Table.None write ACL with a custom role - test_asset, but non-admin users with role - test_asset are able to edit the custom fields that I added. Any idea or sug...