Hardware Catalog Item - Short Description Read-only

[Cory H]

All. 

I have not been able to find much about this and how to get it changed. I am guessing there is a behind the scenes script potentially setting this short description. We have a Hardware catalog Item that is showing an inaccurate short description. The short description field is read-only so I am unable to update it. I have searched through UI Policies and see nothing making it read only as well as Business rules. I have also evaluated the Model it is tied to and there is nothing on the model that should be setting the short description to the EliteBook 850 instead of Standard 840. Any advice on how I can change this short description to what it actually is? 

[Kieran Anson]

An ACl prevents writing to the short description to maintain the behaviour that the BR "Sync to Product catalog item" overwrites the value with the value from the product model. Short description of the product model, syncs to the catalog item. 

This is OOB behaviour, but might be customised in your environment. Script tracer would allow you to see what scripts are running when you perform an update. 

[Cory H]

Thanks Kieran! I tried script tracer and not seeing much from a customization standpoint. The product model of this laptop does not have the Elitebook 850 G8 in the short description like it is showing in the Hardware Catalog. If that is not listed on the Product model this item is linked to, how could it be picked up? The model didn't have the short description populated. I tried updating it to see if by chance it would switch the short description of this in the product catalog but it did not. Any other ideas how to get the short description corrected? Thank you again for any assistance.  

[Kieran Anson]

Hi Cory,

If you look at the XML of the hardware catalog (assuming you have admin), is the auto_created field set to true? This would indicate the catalog item was created from the model, and is what enables the syncing of updates.

If yes, then I'm unsure how else to help as 'Sync to Product catalog item' business rule is the OOB logic that syncs information across

[ericward]

It is odd that the short description of the catalog item does not match the short description of the model. What I would do is see if updating the short description of the model overrides what you are seeing in the catalog item. The update should happen immediately. If it does not then there may be some sort of customization that is preventing the out of box sync to happen.