HI Everyone,I am facing issue like when I am testing the flow in flow designer its working fine and I am able to see the flow execution, My flow triggering point is service catalog.But when I request catalog item my flow is not getting trigger. I am...
Hello All,Can anyone guide me on How to create or share the Reports on Hardware Asset Workspace? Thanks in Advance
Hi Community As part of sccm output for last login timestamp field I am getting some 18 digit number instead of date. How can I convert this into date n set in the target field.
Purpose of "Legal Hold" in Hardware Asset Management and where we can find it in ServiceNow?
I'm dealing with an issue in creating new hardware assets where the equipment model is not being recognized as an active choice. In our onboarding process, when a new hardware model is created, it is set to a status of "Pending". Pending signifies th...
So I noticed under certain hardware products there will be EOL dates on some models and some do not. If all the hardware models are under one hardware product why wouldn't the dates for that product all be the same?
I am looking over users with 2 computers assigned in CMDB. How do you recommend we handle shared computers. They are signed into my multiple people, not really assigned to one person. What are your thoughts on this?
Hello everyone, Currently looking for a way to expose these two values on transfer order line table.When I configure the list layout and add asset.asset_tag and asset.serial_number they appear as blank.I would appreciate any help provided, thanks!
All, Asking those who implemented or are implementing HAM right now - what are the most practical benefits of implementing HAM?ITSM already provides some sort of assets management obviously missing out some HAM features but I am wondering what the ar...
Hi All, When I was creating a services contract in ServiceNow I was faced with insufficient options. 1. In the Payment schedule field of the Financial Tab, there are entries for monthly, quarterly, etc but there is none for Adhoc services. 2. The Est...
Hi All, We have encountered an issue where Asset records are not being created from CI.We have verified model category (Windows Server). When we click on "Create Assets" from Model Category, we get the message "Job Submitted to create asset for the c...
Can someone help with the script to call the script include from the Business rule with multiple parameters , I know we can call something like below but looking for detailed explanationnew().script include name().function name ()
Hello, I'd like to understand behaviour of ServiceNow after retirement of asset in CMDB. For decommssion purpose I executed API call to set status as 'Retired' operational status as 'Non-Operational'. Let's assumse from some reason I'd like to reuse...
Hi Developers,I've created a customized catalog form called 'Create an Incident' in which I have used variable 'requested for' which is referenced by sys_user table as category and subcategory which is reference to incident table and asset variable f...
Hi,I am trying to write on change client script, so that if "state" field changes directly from "new" (1) to any other status except "in progress" (2), assigned to field will be mandatory on SOW. I tried this: function onChange(control, oldValue, ne...
