Could someone explain how the Shipment Ticket record in the sn_itam_common_shipment table behaves in relation to the Asset Repair and Asset RMA processes in ServiceNow?
Specifically, I would like to understand:
1. When a Shipment Ticket is created during an Asset Repair or Asset RMA process
2. How the Shipment Ticket is linked to the associated asset and repair/RMA record
3. Which shipment status changes are triggered automatically
4. How shipment delivery, return, or cancellation affects the asset and repair/RMA lifecycle
5. Whether any business rules, workflows, or integrations control this behavior
Any documentation, configuration details, or practical examples would be appreciated.
