How to Implement a Hardware Asset Management System in ServiceNow?

jonnas
Kilo Contributor

‎01-13-2025 04:09 AM

I want to set up a system in ServiceNow to manage hardware assets like mobile phones. Here's what I need to accomplish:

  1. Importing Hardware Assets:

    • I have an Excel sheet with details about the hardware (e.g., name, model, quantity, barcode, etc.).
    • How can I import this data into ServiceNow's asset management system (e.g., alm_asset table or a custom table)?

  2. Creating a Customized Form:

    • I need a form to track inventory and add new hardware.
    • The form should allow me to input details like asset name, model, quantity, and barcode.
    • If I input a quantity (e.g., 10), it should create 10 individual asset records in the database. How can I achieve this?

  3. Barcode Scanning Integration:

    • I want to add new assets using barcode scanning via the ServiceNow mobile app.
    • The system should:
      • Check if an asset with the scanned barcode already exists and update it if found.
      • Create a new record if no matching barcode exists.

  4. Automating Inventory Updates Based on Asset State:

    • Each hardware asset will have a state (e.g., "Available," "In Use," "Damaged").
    • If the state changes (e.g., an asset is set to "In Use" or "Damaged"), the system should automatically deduct it from the inventory count.
    • How can I configure ServiceNow to do this automatically?
      Notes : I am quiet new to ServiceNow administration and Dev so please more details if possible would be very helpful  
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Abhishek Varma
Tera Expert

‎01-20-2025 09:37 AM

  1. Importing Hardware Assets:

    • I have an Excel sheet with details about the hardware (e.g., name, model, quantity, barcode, etc.).
    • How can I import this data into ServiceNow's asset management system (e.g., alm_asset table or a custom table)?--> use Load data option to upload assets to the alm_asset table. there are other options as well but this is the recommended one. 
  2. All the features that you are trying to implement can we achieved when you use servicenow HAM module. 
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