Hey ServiceNow Community,Today's the day! We've released Xanadu and there are exciting updates for the Hardware Asset Management solution. Take a look at these short (< 8 mins) but impactful demo videos below to find out more: ServiceNow Xanadu - H...
We are implementing HAM module and want to eliminate all the customized Status and Sub/status we have with Global Standards we should use from Out Off Box features.Also to know if anyone has any used cased in this regards.
Hi, newbie here. If I've posted this in the wrong location, or have not included any helpful labels/tags you think would help with my query, please let me know. I've tried to find the answer to this question in various searches, but have not been s...
Hi,I haven't been able to find a specific question about this, but I want to perform the following: Hide/remove certain Model options from a catalog item field based on the "In Stock" inventory on our hardware table.I know that I could perform the fo...
for HAM, Asset to CI mapping is available for out of box field , Asset has been configured with custom field and these fields are not available in asset to CI mapping section. please let me know how to define and map custom field created on assets. R...
Hi. I am looking for a app in the now mobile app that you can take stock audit. What i want it to do is that when you scan asset it validate that asset are in the database or not, before pressing submit, so if asset is not in the database the asset w...
For Asset RMA, Asset RMA request is created, Under that we have RMA Request Line and RMA Task. I wanted to use variables in the RMA task, So I created Formatter on RMA task table. But it was showing no variables. Then I created a formatter on RMA Req...
Dear HAM Expert, I have a flow for a HAM consumable asset, and I need to create a task that will be assigned to the IT tech group. How can I achieve that? Specifically, I'm trying to trigger this task assignment when the asset is in the consume_asset...
Hello We have deleted some of our consumable asset records, as they should have been categorised as Hardware. However they are still appearing in the list view under the 'All Assets' table and also under the assets tab within the purchase order. How...
Hello everyone, I am having issues with asset state not updating when the CI hardware status is installed, I need the asset status to change to in use. It appears there is mapping in place that requires the status to be installed with a substatus of ...
Hi,I tried to create Asset-CI Field mapping in servicenow for MAC address from alm_hardware to cmdb_ci table. But in alm_hardware MAC address field is not getting displayed in ServiceNow.
I just went through the HAM Fundamentals course. Service Catalog Item Reclaim Asset was mentioned in the training but does not say if HAM is required for this Catalog Item. When I go into my instance I can navigate the the Asset Reclamation table and...
Using OOB ITAM Purchase Order form, I've created a catalog item to request a Purchase Order. I would like to generate a series of Catalog tasks that show in the related lists on the proc_po form. I've been able to create a relationship from the proc_...
Hi Team, I am exploring a scenario regarding the management of virtual network configuration items (CIs) within the ServiceNow stock room. Are there any existing possibilities for managing virtual CIs or assets in the ServiceNow stock management sys...
We have a Cisco router model N7K-C7010, which is normalized and populated with lifecycle EOSL data automatically from ServiceNow. But the dates its provided are incorrect and do not match Cisco's website for that model. I'm not able to remove or ch...
