Hello. I'm migrating CMDB from an external source and need to move a value into an HTML-type field. The issue is that the source data becomes to plain text (from HTML) once I export it in .csv, and then I have special commands in the middle of the da...
"Hi, I need help with a report in ServiceNow. I have a Standard Laptop field (true/false) in the product model table. When this field is true, I want the report to display all assets related to those models. However, the condition isn't working as ex...
Hi team, please anyone help when stockrule triggers OOB notification is going to associated Stockroom managers, my requirement is it should go to its "Assigment group" (Stocroom manager's Assignment group)in cc as well. please anyone help
Hello All,While implementing HAM Pro, do we get lifecycle data for consumables e.g. hard drives, adapters, etc?\\Thanks in advance, Regards,Mahesh
Hello All,We have "source request "UI action button on catalog task(sc_task) which looks for parent as (sc_request),and set source and received checkboxes to true once we source the asset from stock.(Catalog task will be under sc_request)Same butto...
Dear HAM experts, I have a requirement to showcase the following HAM capabilities to the customer: (The HAM plugin [sn_hamp] is already installed on the demo instance) Asset management lifecycle.Hardware Asset NormalizationAsset Workspace - Repor...
Hello Everyone, can anyone share the importance of using Hardware Model normalisation or content service library while implementing HAM module for a customer.Thanks in advance. Regards,Mahesh
I am using LAB instance with HAM installed but can not get the CI to be created even though all settings seems to be ok (see screenshots). I've run the job 'Asset - Create asset delayed sync' several times with no effect. What I am missing?
Hi everyone,I am working on a service operation workspace, and I need to create an icon for one of the fields that will display a list of records opened by the client.I know that I can use the decoration field and add the following to the field:Imple...
Hello, I have a requirement from client for setting up approval for hardware purchase order. On purchase order for Hardware, client would like to have an approval step that generates an approval record. The approval would go to the HAM Purchase Appro...
Hi Team, how can I install this plugin on my PDI?Hardware Asset ManagementBR
In this scenario, the catalog task contains the 'Model' field (table: cmdb_model) and the 'Asset' field (table: alm_asset), which are reference fields. Based on the selected model, assets should populate. I am using an advanced reference qualifier, b...
Ive added a new page to the Hardware Asset workspace and utilized the dashboard template. I created a dashboard in platform analytics and added that dashboard to the workspace in ui builder but when I click on a score report on the dashboard that is ...
We have established a copy of the Standard Hardware Asset Flow included with HAM Pro for our employees to order various consumables (mice, keyboards, power cords, etc.). As these are small costs and marked as consumables, we have not had any type of ...
-As we as implementing HAM Pro in our instance, I am using the OOTB function of "Hardware Stock Order Flow" and "Standard Hardware Asset Request".-The OOTB workflow "Source Request" will always be triggered when the REQ record is inserted with condit...
