We implemented HAM at the end of 2023 and are encountering an issue with our techs being able to update the assigned to, location, room, comments, etc. for an item. We find that we only have the option to grant someone the role of asset manager with...
I need to manage the repair or exchange of non-functional assets with a vendor through a Return Merchandise Authorization request and manage associated tasks through an automated workflow. How can I set up this process?
Hi,I tried to Update the Flow Designer Property - "Run As" to "System User" from "User who initiates the "Session" in an existing flow. I want to make this change because End user (with snc_internal role) is unable to access one particular field in w...
Now I need a popup window to pop up before submit and ask the user to fill in the fields, some of which are required to upload attachments, I use GlideModal to call the UI page, in the UI page, how should I write code so that the attachments can be u...
Hello,We only have the out-of-the-box version of HAM. We need the ability to mark consumables in a stock room as "reserved" for a project so that they are not used for other purposes. For example, we have 30 monitors in a Stock Room with a state of...
Hello All,I am struggling coming up with an interactive report that shows me the number of assets by Contract Lease End Date. I discovered a way to show this data but am unable to add a filter to show me only certain End Dates or Locations. We are ...
Hello everyone, I am attempting to do bulk imports for PO's that have a lot of assets on them. I got the import working and can link them to the PO but it is adding the assets and not deducting them or syncing them with what needs to be received. Any...
I recently started a job, the previous person already left. I am reviewing a Report previously built. I am very familiar with Reports, however I am unclear on this.Table: alm_assetThese two Conditions were added: (1) Configuration Item.Reporting c...
Hello Team or @Ankur Bawiskar @Community Alums @Dr Atul G- LNG or anyone of you please guide , To normalize the Software model we have Normalization Rule for SAMThe same way If I want to do normalization for HAM how can we achieve it for example If ...
Looking for an option/feature to import hardware & software contracts from the Oracle Financial Cloud (Oracle Fusion) to ITAM Contract Management. Please suggest if this is possible.
Hi Team,i need some help to find out ServiceNow OOTB defaults asset classes, in instance very limited information available.either in alm_assets or assets model category, is there any pre defined list of classes available for references.
How are Software and Hardware models created in ServiceNow?How model lifecycle created in ServiceNow?is it through discovery or ServiceNow content team create those
Im looking for a way to streamline the re-validation process for our end users to be able to update the End Date for this Usage field. Context: When assigning assets to end users, we select Usage type for the asset (Primary, Secondary, Loan, etc). Fo...
@Ankur Bawiskar @Community Alums @Dr Atul G- LNG OR ANYONE Can you please share the List of Role which we have for HAM & SAMWhat is the use of role
Hi All, I got a requirement to remove the duplicate records , I have over hundreds of duplicate records in u_laboratory_id table, there are more than one record for each lab id with duplicate active '1' flag , but there should be only one active flag...
