Resolved! Pull model and warranty details from Dell and Lenovo site
Hi Community, I have requirement to pull model and warranty information from dell and lenovo as soon as asset got created in ServiceNow. It should check monthly for warranty.
Forum Posts
Lansweeper On-Premise and Lansweeper Cloud
I want to download the Lansweeper On-Premise and Lansweeper Cloud from the NOW App Store. Unfortunately person who owns the credentials not responding. How I can recover HI credentials as well as download the Lansweeper On-Premise and Lansweeper Clou...
Update multiple record in Hardware table?
I have a catalog that is using multi row variable set. User will select multiple CI. How do i set in flow designer to update a field in Hardware table according to the selected CIs?
Transfer approval by manager
Hi community, I have a requirement that all transfer request should got to from location manager and post approval it should to To location's manager approval and the start the shipment process. How to achieve this?
Assign Assets to Location (cubes) only
Our company assigns assets to individuals when they are teleworking and to cubes when they are in-office. When users are in office, they may move from one cube to the other and the equipment will stay in the cube, this is why we assign assets to cube...
Reporting on Contract History?
Hi everyone, apologies if this question is better suited for another forum. Does anyone have experience with reporting on Contract history? We've found that creating a new contract record for each period allows us to see how the contract has evolved ...
Error when trying to import assets from sccm to HAM via sccm SGA
I am implementing HAM and have set everything up in our dev instance for poc. Then when trying to do the same thing in test I am having some issues. When the data import is finished then the ci's are created and all the information is loaded into the...
Hide/show the UI action button based on the Task
"I have a task with the name Prepare. When I open this task, the "To" button should be visible, but for all other tasks, this button should not be visible. Please provide the script to achieve this." and how to convert the hardcoded link into gs.getp...
Resolved! Asset Tag Dynamic Generation
Hi, I have a requirement to generate asset tag based on location's country with below conditions.It should only generate for India.Tag should follow format like IND-CP-000001 where IND is asset's location's country, CP is model category's code and 00...
Resolved! Straight line and Declining balance Depreciation
Hi, Can someone help me to understand Straight line and Declining balance Depreciation. how it calculate, what's the process.
Asset audit scan from now mobile app , for action item not working.
I have used the below attached code for action item in servicenow , used the code provided by https://www.servicenow.com/community/sam-blog/how-to-perform-asset-audits-by-asset-tag-and-or-serial...But on the mobile agent app i am not able to submit t...
How are you all managing consumables that are deployed with assets?
We have a service catalog with our standard hardware (laptops, desktops etc) tied to asset models. We also have peripherals and accessories that are tied to consumable models. I would like to associate certain consumables with assets so that users do...
Resolved! In Custom Catalog Item Sourcing Task not created
Hi,i have created one catalog item and added standard hardware asset request flow and created one variable that is reference type when I have raised request and follow all the action but sourcing task has not created. please give any appropriate sol...
Intune Mobile Device CI Class & Model Category linkage to Asset
Hi, I am looking at Mobile devices being loaded into Asset using the "Mobile Devices" category, but OOTB this will not create a CI:Secondly I know that the SG Intune connector will create Mobile Device CIs in the "cmdb_ci_handheld_computing" CI Class...
Seeking assistance
Hello, I am new to service now and trying to work out steps by reading all the blogs, questions and other search. What I need support for - I would like to auto populate Asset Tag and Warranty Expiration fields from the alm_hardware table when user ...
