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HAM asset permissions

We implemented HAM at the end of 2023 and are encountering an issue with our techs being able to update the assigned to, location, room, comments, etc. for an item.  We find that we only have the option to grant someone the role of asset manager with...

mariaegordon by Tera Contributor
  • 1782 Views
  • 5 replies
  • 5 helpfuls

Resolved! Hardware asset management

I need to manage the repair or exchange of non-functional assets with a vendor through a Return Merchandise Authorization request and manage associated tasks through an automated workflow. How can I set up this process?  

Flow Designer Properties

Hi,I tried to Update the Flow Designer Property - "Run As" to "System User" from "User who initiates the "Session" in an existing flow. I want to make this change because End user (with snc_internal role) is unable to access one particular field in w...

GlideModal upload attachment

Now I need a popup window to pop up before submit and ask the user to fill in the fields, some of which are required to upload attachments, I use GlideModal to call the UI page, in the UI page, how should I write code so that the attachments can be u...

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Wei_ Ling by Tera Guru
  • 526 Views
  • 3 replies
  • 0 helpfuls

Reserve in stock consumables for a project

Hello,We only have the out-of-the-box version of HAM.  We need the ability to mark consumables in a stock room as "reserved" for a project so that they are not used for other purposes.  For example, we have 30 monitors in a Stock Room with a state of...

raknight by Tera Contributor
  • 370 Views
  • 1 replies
  • 0 helpfuls

Question about JAVAscript in Reports

I recently started a job, the previous person already left.  I am reviewing a Report previously built.  I am very familiar with Reports, however I am unclear on this.Table:  alm_assetThese two Conditions were added: (1) Configuration Item.Reporting c...

NORMALIZATION FOR HAM

Hello Team or @Ankur Bawiskar @Community Alums @Dr Atul G- LNG  or anyone of you please guide , To normalize the Software model we have Normalization Rule for SAMThe same way If I want to do normalization for HAM how can we achieve it for example If ...

ARAVINDA11 by Tera Contributor
  • 664 Views
  • 3 replies
  • 1 helpfuls

ServiceNow OOTB defaults asset classes

 Hi Team,i need some help to find out  ServiceNow OOTB defaults asset classes, in instance very limited information available.either in alm_assets or assets model category, is there any pre defined list of classes available for references.

Ashwin27 by Tera Contributor
  • 816 Views
  • 4 replies
  • 1 helpfuls

Asset Management

How are Software and Hardware models created in ServiceNow?How model lifecycle created in ServiceNow?is it through discovery or ServiceNow content team create those

Easy method for end user to validate End Date for this Usage?

Im looking for a way to streamline the re-validation process for our end users to be able to update the End Date for this Usage field. Context: When assigning assets to end users, we select Usage type for the asset (Primary, Secondary, Loan, etc). Fo...

Gonzo J by Kilo Contributor
  • 273 Views
  • 1 replies
  • 0 helpfuls

ITAM ROLE

@Ankur Bawiskar @Community Alums @Dr Atul G- LNG  OR ANYONE Can you please share the List of Role which we have for HAM & SAMWhat is the use of role

ARAVINDA11 by Tera Contributor
  • 389 Views
  • 2 replies
  • 0 helpfuls

Need a fix script to cleanup the duplicate lab id records.

Hi All, I got a requirement to remove the duplicate records , I have over hundreds of duplicate records in u_laboratory_id table, there are more than one record for each lab id with duplicate active '1' flag , but there should be only one active flag...

Vasavi O by Tera Contributor
  • 291 Views
  • 1 replies
  • 0 helpfuls