Hi Folks,any one have an idea how to solve this incident The ECS team uses the RITM to fulfill requests for hardware and software. They want to relate the computer to the request, but can't see every computer in the Configuration Item field. On the R...
Hi everyone,I was preparing for HAM certification and got stuck on this question can someone help me with this. When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?A. The software allocat...
Hi All,I am planning to do HAM certification. can someone help with the Ebook on HAM or any mock-related questions?
Hi community,in the HAM SAM there is content library which you could add to the workspace to confirm the products. As OOTB, only users with asset role are available to see this, but I would like to change the setting so that other users without asset...
I have a requirement to move future stories to current sprint. Could you please help me how to go about it using business Rule.
In the Hardware Asset Management Fundamentals course, a common question that arises is how can the list of assets available for replacement be set with a default filter? We're talking here about the "Swapped CI" feature. By default, only hardware CIs...
Unable to install HAM plugin on lab instance - https://nowlearning-nlinst01732493-0001.lab.service-now.com
Interested to hear how others are administering the Asset role?We currently have a team of employees who have the role in Field Support, but we also granted the role to a subset of people in various IS teams, like: Voice, Network, Server, etc. but we...
Hello,How to map locations with assets and linked them to the right stockroom in HAM?Can you help?Thanks!RegardsDanMa
@Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow or anyone please help I have a flow step which will check the rest action and trigger the flow daily basis with the creation record actionso if in the Case how can i stop duplication rec...
Hello everyone,Today, I updated version of Hardware Asset Management to 10.1.0.However, After we update, we cannot caculated Licensing Resource of Hardware Asset Management.We performed run scheduled job: HAM - Populate Licensing Data and then We che...
There was mention at the Conference that the Presentations used in the sessions would be available after the Conference. Does anyone know where this are being posted? I checked the K24 site and they have only published the Videos of the Sessions.
We are looking to implement HAM and when we create the asset from the Hardware Asset workspace it does not create the configuration item for the computer is this normal or are we missing a step?
FAILURE: Cannot submit 'incident' form. There is no form currently open
Hi,Can you explain simply what exactly 'rank' means while distribution channel is set up?And give example?RegardsDanma
