PFA doc. How can I find which fields are being populated and how to treat untraceable assets in HAM?
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01-16-2025 09:59 AM
PFA attached doc. I have 2 issues related to Hardware Asset Management -
1. I need advise on how can I find how some fields on alm_hardware are being populated. Its probably coming from some integration but I need to find which integration. I have attached the reserahc I did before reaching out to you.
2. As per HAM Process, what should I do with untrackable assets? I have a probable solution wherein we have to manually fill in the division based on the CI name, as mentioned in the doc.
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01-20-2025 09:30 AM
1. I need advise on how can I find how some fields on alm_hardware are being populated. Its probably coming from some integration but I need to find which integration. I have attached the reserahc I did before reaching out to you.
Check on created field. secondly you can go to the associated CI record and look for Discovery source to find the integration source.
2. As per HAM Process, what should I do with untrackable assets? I have a probable solution wherein we have to manually fill in the division based on the CI name, as mentioned in the doc.
Check for the reason why the assets are not discoverable, check for the midserver connectivity, access privileges etc. if they are not connected to the internet, then u will have to update the data manually
