How to submit a bundle or a model with 3 line items - 1 asset and 2 services that bundle w/the asset
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Monday
I have an issue when I try to create a purchase task, and the form allows only 1 model choice to represent the product. No issue with that I understand the logic and the reasoning. Here is my issue:
I have a Supplier (CDW) who will image and engrave EVERY laptop ordered as a service. It has a unique MPN and a cost. The problem I have is that the procurement system (ERP) in use with the client is INFOR and it requires that the charges be separate line items on a purchase order, even though each line item is an asset or conceivably a service.
When I create a service model for engraving and one for imaging, I cannot figure out a way to pass the purchase request that the ERP system needs correctly from my starting in the ServiceNow catalog request generating sourcing task. A bundle fails and totaling the cost for all 3 items on the PC line will cause the ERP system issues.
Can anybody suggest a solution or has come up with a work around for the SN limitation and the purchase request needing multiple line items being transferred to the ERP which creates the PO in a way that can allocate appropriately those costs?
I have attached some screen shots to show you what the dilemma is about in case you are not too familiar with starting Purchase requests from sourcing tasks in SN and transferring the data to an ERP for PO creation.
