I am looking for Asset management features that comes with ITSM Pro subscription.

Amit Garg
Tera Contributor

‎05-30-2024 06:00 AM

Do we have a list of feature and capabilities that comes with ITSM Pro subscription as part of Asset (both hardware and software ).

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Ashok Sasidhara
Tera Sage
Tera Sage

‎06-03-2024 06:22 PM - edited ‎06-03-2024 06:30 PM

All advanced features for HAM and SAM are part of their own dedicated subscriptions. ITSM pro does not add any HAM or SAM related features. But there are some features which come under the base ITSM module itself.

Compared to ITSM asset management, HAM pro has additional features like normalization, automated lifecycle flows, HAM dashboard, mobile audit & disposal etc. Following URL has a detailed comparison:

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/infog...

 

For SAM, the following old thread gives an overview of the differences:

https://www.servicenow.com/community/sam-forum/sam-vs-sam-pro/td-p/1320335