some field in alm_asset table is read only
Hello all , I have in some forms fields is read only But in another forms it is not read only would you please help me with that I want all the fields is updatablekind regards
Forum Posts
Create a Bulk Asset Transfer Order Line
I have implemented the Bulk Assets Transfer Order Line. Step 1.1. Go to sys_m2m table and create a m2m definition between Transfer order and Hardware assets.2.Go to Transfer Order Form and add Custom m2m table into related list.Step 21. Create a cust...
CI created through Asset import spreadsheet, but Asset not showing up
Hello everyone, Few weeks ago, I was given the task to import 200 new laptops to the Asset table (alm_hardware), which I used the Excel template for it. Before importing, I created the Product Model. Then, imported the data into the Asset table, CI's...
Resolved! Why does the CI class in model categories not allow duplication with other model categories?
Hello Experts,I am currently working on the requirements for hardware asset management model categories and have encountered a question and an error in the process. RequirementsI need to create a new model category called "Virtual Server."This model ...
HAM Pro
What are the requirements for HAM Pro?
How to track serial number changes in assets without using custom tables?
Hi all,I am facing a challenge where the serial number of assets is getting updated through SCCM integration, which makes it difficult for the ITAM team to track and reconcile assets. We want to create report to track all assets where the serial numb...
How does ITAM Licensing work?
Hi Everyone,I understand that the licensing of ITAM is charged for the use of ITAM applications, be it HAM or SAM (Reference). But I have been wondering how does the licensing for ITAM works in terms of how many user accounts (fulfillers?) I am entit...
When should an Asset create a CI
Hi, I initially learnt to create CIs once they become operational (deployed) to track them.It makes sense in things like laptops. Once ordered and stays in a stockroom and not yet operational, do not create CI yet. But once it is assinged to an user ...
Resolved! Enter Asset Tag and Serial Number when receiving pre-created assets
How can I populate the 'Asset Tag' and 'Serial Number' fields when I'm receiving an asset, if that asset was already created?After the PO is ordered, the 'Create hardware assets prior to delivery' action is called to create the shell assets. (We're n...
Hardware Model maintenance active = false
good day and sorry if this question has been asked, I did try to search. I am looking for how/when does a hardware model's active flag go from true to false. I am trying to clean up the widgets on the dashboards and EOL within our lower environmen...
Business Rule(Create CI on insert) Blocking Import Despite No Duplicate CI Found
One of the business rules (Create CI on insert) is preventing data from being imported into our alm_hardware table.As per my understanding, it is meant to stop duplicate CIs.However, when I manually check, I don’t see any existing records matching th...
Why is the OOTB Business Rule on cmdb_ci_server triggered on update instead of insert?
Hi,I noticed an out-of-the-box (OOTB) Business Rule on the `cmdb_ci_server` table named **"Update Asset fields on change"**. This rule is triggered on update and is applied specifically when the **Asset field** is changed.I am trying to understand th...
Hardware asset provisioning for new joiners
Hi all,Looking for some advice on how you manage your asset provisioning for new joiners.We currently have HAM Pro but not HR Service Desk.At the moment, we are using Service Catalog Items for HR to complete when there is a new starter. This generat...
Catalog task is not created
Hi,After submit the catalog item ritm is created but catalog task is created. Because In catalog task activity in advance script i worte below script after this catalog task is not created. Before using this script catalog task is created. Can you pl...
Resolved! ALM Assets Table VS Computer CMDB Table
Hi There, We've been making changes with our computers and I'm running into a small issue between the CMDB Manager and the Computer Class owner over which table I should be basing my numbers off. ALM_ASSETS vs CMDB_CI_COMPUTER. Can anyone help me wit...
