Hey All, I have a requirement to add a filter on a catalog Item (Hardware Asset Refresh Order). In my instance there is already a condition builder that defaults to Eligibility is true, but I can change it to whatever I want. However, on the portal t...
Identifying Assets for transfer to another Stockroom can only be identified one at a time. This can be extremely cumbersome for organizations where 20, 50. 100 or more are needed to be transferred. Has anyone come across this as an issue with their...
Hello All, I am getting below error while running the CMDB health dashboard schedule job for correctness . Please help me to solve this .
Setup stockroomsAs a Stockroom Manager, I want/need to create parent-child relationships to support stockroom management so that stockroom items are better managed.I know this is done when stockrooms are set up and details are available. My area of i...
i should an approval table in an email notification, so i written a email script and added to email notification.When i am checking in preview notification the approval table is visible but after submitting the request and when i check in system logs...
I have added an email script for an approval table in the email notification.When i am checking in preview notification its displaying correctly but when i submit original request and looking at the preview email in system logs i cant find that appro...
We have a setup with 15 stockrooms in Hardware Asset Management, where the first stockroom acts as the parent and the other 14 are child stockrooms. According to the stock rules, when a product is requested, the system first checks availability in th...
Hi,We are implementing HAM for one of our customers.Wanted to know how Asset tasks are created in HAM and links to RITM.We have to change content of task (Confirm assigned asset) and do assignment based on some conditions.I have not seeing any docume...
Hi, Can someone help me to understand how can we set assignment group for assets task ( HAM)
Good morning, I am trying to attach a PDF from one TOLTASK to another. i have the blank PDF on the shipping task (or In Transit stage). User will open and sign PDF then resave it on that TOLTASK. Once the In Transit Stage is in Closed Complete, that ...
Hi There, I'm looking for the best way to mute scan findings based on the state of the asset in the alm asset table. I'm getting a list of 1800 Stale VM's consuming Licenses on Laptops and I have a break down of their states from comparing the list t...
Hello Folks,We are having a intergration between AssetTrack and ServiceNow, my attention is on the other classes ESX Servers, Servers, Windows Servers, in alm_asset table which I feel these not supposed to be in this table.What are your suggestions o...
Is it possible to limit the asset audit to run for only 1 asset category. For example, start an asset audit for Laptops only? mobiles only? etc. Thank you.
I am looking to attach a PDF to the Transfer Order Line Task (specifically the shipping line task). This document, once filled out and the Transfer Order Line Task is closed, must then be transferred to the received line task. I've never dealt with P...
On a PDI with just Asset Management/Procurement installed, I'm able to create a sourceable catalog item and use the OOB Procurement Process - Hardware Workflow to generate a sourcing task on the request. On my company's instance, which has HAM Pro/Pr...
