I'm going through the asset reclamation flow to try and get a better understanding of it. My question is what happens during the flow when it's discovered that an asset is missing? As an example, the reclamation method is "ship" and it gets lost in t...
As per the OOB process for HAM, the Sourcing task is being generated as soon as the request is approved, it does not check whether the approvals are received on RITMs or not for that request. Is there any specific reason for that? And then, why appro...
Hi Team, Recently we found that the "substate" choices are getting created automatically for the Hardware Asset Table. On analyzing it we found that there is a custom flow for the Hardware Asset Refresh Task where we see the duplicate choices are co...
Whenever I create stanadard change, 2 initial tasks gets created automatically just after the CR submittion. Till this time no workflow is attached to the change. please suggest where i can find the configuration of such tasks
Hardware Asset Management, refer the official documentation
Hi All, I have done the JAMF integration with ServiceNow and it is successful. But after the integration I am getting below mentioned error for few of the records. Also there are sets remains in Pending state and some are getting Processed. I am not ...
Subject person how to set them??
Dell has a practice of reusing the same model number (i.e. 210_BGNT) for different configurations. They use the same model number based on a chassis and not the customized configuration. We maintain three configurations of the same chassis (64GB/1TB,...
Hi Community, We're working on refining our understanding of how Configuration Items (CIs) and Hardware Assets interact in ServiceNow, especially when data is coming from an external source like Microsoft Intune via Spoke. Our goal is to ensure we fo...
We have encountered an issue in the HAM Pro configuration related to the "Exclude from HAM" feature. Although we have opted in to specific categories under Hardware Resource Categories, we are seeing that the "Exclude from HAM" setting is still set t...
Hello team, I would like to perform Audit of Assets without using the mobile app. We have physical barcode scanners using which we will be doing the stock take. can some one please walk me through the process. I am reading https://docs.servicenow.c...
#Hardware Asset Management - Scan Asset to be included in transfer order line? I have a use - case around transfer stock order, using the Hardware Stock Order Request, I have a central warehous with all my laptops, I get a transfer order request for ...
Hi All,Requirement : I want only specific attributes to be editable for certain user group on alm_hardware table. The attributes which i want to be editable are 'install_status', 'substatus', 'assigned_to', 'asset_function', 'work_notes'. Apart from ...
Hi, Does anyone know how is the management of mobile subscription(details like SIM, IMEI number etc) different in HAM and HAM Pro
Is there a list anywhere that shows the compatible scangun technology that works with the Mobile Agent App? We are designing Asset receiving and Asset Audit and want to utilize the Mobile App, however, using a cell phone is not optimal in a large wa...
