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Forum Posts

How to Add new Model Category to Hardware Resource Category

PC Hardware are not getting marked Exclude from HAM Feature as false since they are not opted in Hardware Resource Category Table . We don't have a New Button in this table .  End User Computer has cmdb_ci_computer class mapped to It.Should we run a ...

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How to exclude the hardware model from the Content Service.

I have Opt-in to the Content Service for all hardware models, but I request few hardware models to be excluded from from the Content Service. How I can opt out some of hardware models from current hardware content service?

Locus by Tera Contributor
  • 2353 Views
  • 4 replies
  • 10 helpfuls

Normalization and HP Models

I am curious if anyone has run into the problem of not being able to fully normalize HP products. The landscape of our company is we do not have insight into the procurement process yet but we are getting data from SCCM which is populating our Hardwa...

py1010 by Tera Contributor
  • 739 Views
  • 4 replies
  • 0 helpfuls

Zebra MotionWorks in HAM module

Hi folks! Does anyone uses the Zebra MotionWorks to control the Assets with HAM module in Servicenow? Seems that the PRO version does not have RFID capability, so we are leveraging other companies for specific software for it. And Zebra has this "sto...

Resolved! In HAM doing source request of catalog task.

Hello HAM Team, When I am doing Hardware Inventory Stock Order. Checking on Hardware Asset workspace .  After clicking on source request "Transfer order " or "Vendor Purchase " . It is showing greyed out. And I am not able to select. As below I am at...

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Error in Transform Map while creating assets and CI

Hello all,  I am having issue when creating  assets in alm_hardware table when assets are created.Here is the scenario, we receive asset data from external system into a import set able and from there i have a transform map to map data from import se...

SKum by Kilo Sage
  • 571 Views
  • 2 replies
  • 1 helpfuls

Resolved! End of Life Asset Reporting

Out of the box, ServiceNow does not provide assets level reporting for various milestones of the product lifecycle.  For instance, if I need to find all assets that are currently past end of life milestone... I must copy and paste the model names int...

ndube82 by Tera Contributor
  • 4125 Views
  • 15 replies
  • 4 helpfuls

Resolved! HAM and CMDB fields

Hello all, I have a requirement to research HAM integration with CMDB fields. Part of my requirement is: Team would like to know which fields HAM are available to edit by the Desktop Support Team- Which are controlled by FACTS- Which will update FACT...

davidsolzbe by Tera Contributor
  • 686 Views
  • 3 replies
  • 1 helpfuls

Asset composed by other assets

Hello.I have asset management stablished into my company's instance, and one of the questions that my WPS team asked me is if is possible to group different assets and consumables under a particular one to be distributed.As example:Parent Asset: Admi...

Resolved! Workflow Source Request: Assignment group?

Where is the Assignment Group for Source Requests determined / configured?I can see that:the catalog item does reference the "Standard Hardware Asset Request" (comes with HAM Pro)that the flow waits for the RITM Sourced state to change to truethat th...

felixmiske by Tera Guru
  • 952 Views
  • 3 replies
  • 6 helpfuls