how to capture the security attributes
when I am trying to move the changes to update set in ACL , acl is capturing but that related security attribute conitions are not adding properly. can anyone please help.
Forum Posts
Move Orders inside HAM workspace
Is it possible to have the Move Orders list from the EAM workspace to be inside the HAM workspace? Any and all replies will be much obliged.
warranty expiration data
i want to know about this anyone? who know about warranty expiration data comes from? if you know about that please explain and provide guide about warranty expiration i just want to know that field is populated from ___? how many BR or Client sScrip...
How to complete an audit of assets issued to employees
I am the assigned Hardware Asset Manager and we just recently implemented ServiceNow. I learned how to complete an audit of a stockroom but what is the most efficient method of auditing assets that are issued to employees throughout the organization?...
Sourcing request and approvals help
I am implementing HAM for the first time and am looking for advice and best practice tips for utilizing sourcing task and approvals for our catalog items. There are some items that require approval from certain groups and other items from other group...
Doubt Regarding Change in Model Categories in Product model
I have change the model categories of one of the product model but I found No change in the model Category of the asset associated with that Product Model and also there is no change in the CI class of the CI created due to that asset. My Question is...
Transfer Order Lines - Bulk update in HAM Workspace
Hi all members of the HAM community, Keeping in mind that HAM Workspace is the future way to go for users, I am missing a capability in this new workspace:Bulk processing of Transfer Order Lines is available in the legacy UI but not available (probab...
Transform map Not working as some data in staging table still in pending state.
Transform map Not working as some data in staging table still in pending state. i have enabled the run business rule checkbox in transform map. Need some help here.
Resolved! Automatically populate logged in user install by field
Hi TeamI am working on Hardware Asset Management (HAM) in ServiceNow.Requirement:When the State field in the alm_hardware table is changed to “In Use”, the custom field u_installed_by should be automatically populated logged in userThanks and Regards...
Service Locations and Distribution Channels Overview
Service Locations Overview Service locations represent physical or logical places (office, city, region) where assets are used. They help route asset requests to the correct fulfilment area. Why Service Locations Are Important Service locations allow...
Disposal order
When I am updating the disposal order formThen I should only be able to select the stockroom that I am managingANDI should be able to select the disposal vendorANDI should be able to assign the disposal order to myself or another member of the HAM te...
Allow to edit model category for HAM Admin in case of mismatch between model category and CI class
Given I am a user with 'ham_admin' role When I open an asset record that satisfied the below condition: 'CI Class' field of asset's 'Model Category' does not match to the class of the CI that is linked to the asset THEN I should be able to modify th...
Resolved! "Manually" Calculate Residual Value
The requirement from the business is to populate the residual value field of a hardware asset from a 3rd party system. Lots of good posts out there about how residual value is a read only field since it is calculated by the "Calculating Depreciation...
Uninstall/Disable/Deactivate Connectiv Artifacts
Hello Community! I have a client who would like to remove the remnants of the Connectiv application. Has anyone dealt with removing the UI-only elements, as well as deactivating the BRs and Script Includes that come with this app? Thanks
Resolved! Sourcing task creation for procurement before the RITMs approvals
As per the OOB process for HAM, the Sourcing task is being generated as soon as the request is approved, it does not check whether the approvals are received on RITMs or not for that request. Is there any specific reason for that? And then, why appro...
