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‎01-27-2025 04:13 AM
I need to install TNI in my PDI but unable to install as it needs to install hardware management which is not required by me, But I dont have an option, I need to have TNI it in my pdi where can I raise a ticket for this concern?
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‎01-27-2025 04:19 AM
@priyankaama Unfortunately, you will not be able to raise any tickets for PDI (Unless it is a Now learning lab instance, for which you can raise a ticket with now learning support). If Hardware management is a pre-requisite plugin for TNI plugin then there is no way you can skip this dependency as TNI may be using some of the tables created in the Hardware management plugin.
Hope this helps.
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‎01-27-2025 04:19 AM
Hello @priyankaama
If it's perquisites to get HAM installed then it should be done no by pass in such case. Also to install any plugins you can check through developer instance website from where you awake your pdi or within instance you can check through application manager module present under admin menu.
If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.
Thanks & Regards
Viraj Hudlikar.

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‎01-27-2025 04:19 AM
@priyankaama Unfortunately, you will not be able to raise any tickets for PDI (Unless it is a Now learning lab instance, for which you can raise a ticket with now learning support). If Hardware management is a pre-requisite plugin for TNI plugin then there is no way you can skip this dependency as TNI may be using some of the tables created in the Hardware management plugin.
Hope this helps.
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‎01-27-2025 04:19 AM
Hello @priyankaama
If it's perquisites to get HAM installed then it should be done no by pass in such case. Also to install any plugins you can check through developer instance website from where you awake your pdi or within instance you can check through application manager module present under admin menu.
If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.
Thanks & Regards
Viraj Hudlikar.
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‎01-27-2025 04:22 AM
Hi @priyankaama ,
You can install it from plugins module.
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Runjay Patel - ServiceNow Solution Architect
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‎01-27-2025 04:25 AM
You have shared step to install but that I have done already but it needs ham to be installed and it requires to purchase I need it without purchase for personal development use as my lab instances are over