Forum Posts
Unable to create favourite
Users with asset, inventory_user, inventory_admin roles are unable to create favourites. Any idea what could be the reason? This is very simplest things at platform level irrespective of roles, hw can I resolve it? When a user try to save favourite i...
Lifecycle Phase on the HAM Workspace View
Is there a way on the HAM workspace in the Model Management section to show the current lifecycle phase of the hardware model in the list view. There doesn't seem to be a column option for the lifecycle phase and your only option is to drill down int...
Import Hardware Content data
Hello Community! I'd like to know where can I get sample content data? or what format do I need to use. How does this works.I'm trying to test to import content data. Thank you in advance.
Update Created by or update by for Flow Spoke integration
@Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow or anyone please help In flow integration once the record is created in systemThe created by and updated by is showing by User id even it is scheduled as it is not updating the field ...
IT Asset Manager
I have 5 years of IT Asset Management. I would like to build upon those skills and advance towards the Associate Project Manager and further elevate to the technical Project Manager title. Is there someone whom taken a similar path? Please let me ...
Search or an Assets
I am trying to find an asset, but I don't know anything about it. I know at one point it was assigned to a user, but it's not assigned to that user anymore. How can I search the history of my assets. Activity for the asset would show it was assign...
Onboarding process with External Stockrooms
Our company places some of our asset orders from an external vendor that stocks equipment for us. The problem here is that the stock assets are not defined until we request a shipment from the their stockrooms. That being the case, requesting new h...
Regarding ATF (Is ATF supports automating pop up windows & excel data bulk upload via transfer maps)
Hi Team, I am trying to automate pop up windows in ATF but not able to do that & also want to know is ATF support Data bulk upload via excel sheets. Thanks,Uday
Transfer Order - Asset Status
Hi All,I am working on OOTb Transfer Order, when Transfer Order Line moves to "In transit" stage, assets should be auto marked as "State = In transit". Same is happening in the PDI instance but on a customer instance where HAM Pro is enabled, assets ...
Importing Consumable Assets into the alm_consumble table.
Hello Community.I'm hoping I can get some help with this. I've crated 2 imports for consumable data. the first creates the consumable models with the following fields. Model Category, Manufacturer, Name, Short Description, Model No, and Cost which wo...
Update Model after a request is submitted
Let's say we published in the catalog Model X v4. We have now received a request for Model X v4 through a request. However, we only have stock of Model X v3 (prior model). Is there a simple way to update the model in the RITM/Sourcing Task to assign ...
Change asset's class. Is it possible?
Hi,I have a requirement to change the class (sys_class_name) of several assets (alm_asset) because it's currently incorrect. I tested this in a development environment, but it didn't go well and showed the following message:"Change in class detected...
How to determine non-normalized product models
Hi, Community. We have a requirement to update model.display names of non-normalized models. I found this Business Rule - Calculate display_name (https://<YOUR INSTANCE>.service-now.com/now/nav/ui/classic/params/target/sys_script.do%3Fsys_id%3Db51136...
How map array.object action output
@Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow OR ANYONE PLEASE HELP ME IN FLOW ACTION WE HAVE ARRAY.OBJECT AS A OUTPUT VALUE WHICH HAS ARRAY.OBJECT->OBJECT->STRINGSO HOW CAN I MAP THE VALUES IN THE FLOW WITHOUT USING FOR EACH
