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Which is true?

Which one of the following is true?A. A UI Policy's Actions execute before the UI Policy's ScriptsB. The execution order for a UI Policy's Scripts and Actions is determined at runtimeC. A UI Policy's Scripts execute before the UI Policy's ActionsD. A...

Snow preck by Tera Contributor
  • 308 Views
  • 3 replies
  • 0 helpfuls

Need correct answer

Which server-side API debug log method is available for scoped applications?A. gs.log()B. gs.info()C. gs.debuglog()D. gs.print()Which one is not a use case for Scheduled job ?  

Snow preck by Tera Contributor
  • 586 Views
  • 5 replies
  • 0 helpfuls

Receiving Purchase Orders

We have situation where we are ordering pc's but not receiving the entire order.  For example, we will order 100 pc's of 5 types of models, totaling 500 pc's.  We will get partial orders of these pc's, lets say 300 of the 500.  We need to receive the...

Report/Monitor Asset Inventory Levels

Hey There,   I'm looking for some suggestions. I work for an institution using several products (ITSM, CSM, ITOM, etc.) and we are currently in the process of implementing ITAM for asset management and have been exploring its capabilities in a dev. e...

mvanhassel by Tera Contributor
  • 2161 Views
  • 4 replies
  • 3 helpfuls

Inventory Report - Computers

Hi all, I just wanted to check and see if what our leadership is asking for is possible in either HAM, or maybe setting up something in Performance Analytics.  They are wanting a inventory report of computers and show a trend (year-over-year) of our ...

Status for Decommission versus Retire

When running through the decommission process for infrastructure hardware. What are the steps for status? If there is a change to decommission a server. It gets marked retired on the CI side but then also on the asset side, shouldn't it only be retir...

klf1123 by Kilo Sage
  • 2103 Views
  • 3 replies
  • 0 helpfuls

Asset Action - Retire from a change request

The retire asset action doesn't make sense to me unless the item is fully disposed. Why would you make something retired from a change unless the item is fully disposed? Doesn't that conflict with the Dispose process? Can someone please explain these...

klf1123 by Kilo Sage
  • 390 Views
  • 1 replies
  • 0 helpfuls

Retire state

For SAM, the best practice is to retire the asset when it is no longer useful, reached EOL, etc.  in order for the software installations to be removed and not counted in reconciliation.  It would also be best if this is the time to actually wipe the...

Hardware Asset - Process of creating models

We currently have Discovery, SG sources (AWS, Azure) and manual entry feeding our CMDB. As a result, CIs and assets are being created. We are trying to figure out the best way for new product models to be created in the system.I was wondering about t...

Resolved! HAM Pro Model Normalization Issues

I have Manufacturer , Model name & Model Number correctly updated in the General tab of Model tab. Still its says Partial Normalization. I am advised to manually add "Model" field data in "Normalization" tab and run normalization manually.When I do t...

125 days since last content download

Hello, Today we noticed something unusual within the Hardware Asset dashboard. On the 'Model Management' tab it says it has been 125 days since the content library was downloaded (see attached picture). I manually ran the following jobs and even afte...

values missing in asset function field

Hi All , in alm_hardware table under asset function field i see only 3 drop down i.e: primary ,secondary and shared. but as per docs it mentioned it should be 5 drop down values. i.e: primary ,secondary , shared , bundle and loaner. So may i know why...