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is there a bidirectional relationship between alm_asset and Computers table?

Anamika15
Tera Expert

‎05-15-2025 01:19 PM

We are trying to identify the relationship between alm_asset and Computers table. The assets we have in Stockroom(which are scanned by the Servicenow mobile app) also gets added in the Computer table. If we change a field in this record in the Computer table, the field also gets updated for the record in the alm_asset table, is there a way to stop this from happening and is there any implication to change this OOB behaviour?

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J Siva
Kilo Patron

‎05-16-2025 01:56 AM

Hi @Anamika15 
Yes, there are two OOB business rules that synchronize the asset and CMDB records

BR (alm_asset): Update CI fields on change

BR(cmdb_ci) : Update Assets fields on change

If you deactivate these business rules, your asset and CI records will become unsynchronized, which is not a recommended practice.
Regards,
Siva

 

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