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Resolved! Plugin Related Issue

Not able to see the Hardware Workspace in my Instance ID , can anybody help me get the same 

LaxmiM by Tera Expert
  • 1868 Views
  • 5 replies
  • 1 helpfuls

Resolved! Asset Inventory - Stock Transfer

When attempting to create an asset stock transfer order, either from the Asset Workspace or the platform interface, we are not seeing any values in the "from stockroom" reference field.  The "to stockroom" field appears to work fine.  Anyone have any...

smithro by Tera Guru
  • 3057 Views
  • 4 replies
  • 0 helpfuls

Resolved! Assigning Consumable to users in Bulk

Hi All, I have to assign 14000 keyboard and Mouse to individual user for tracking purpose. Is there any way or loader to do the same. All this users are from different location and country. 

Converting Assets to Consumables

We have decided that we are currently tracking items as assets that we want to shift and track as consumables. Is there a simple way to convert the assets to consumables or is there a suggestion on how we would make this transition?   

Disable automatic model creation when discovered

Hey everyone, I am trying to do some clean up on our models and I notice discovery is creating alot of models automatically. Is there an option I can disable to prevent this or I thought I seen something about it asking for approval before creating a...

jonsr20 by Tera Guru
  • 1887 Views
  • 2 replies
  • 2 helpfuls

Resolved! Best Practice for Publishing Hardware in HAM Pro

Looking for some advice and/or best practices on publishing hardware to the Service Portal and if needing to keep all instances in sync is necessary. We have turned on the HAM Pro application about 6 months ago and are still working through everythin...

Resolved! HAM Pro Subscription consumption

Dear Community, I would like to ask for support in matter of HAM Pro license consumption and what triggers that HAM Pro licensed is counted. I understand that HAM Pro is based on Subscription Units which and specific ratio for each hardware type/clas...

SylwesterJ by Tera Contributor
  • 3716 Views
  • 2 replies
  • 3 helpfuls

Resolved! Relocating Data from Model fix script

Hey everyone, I am trying to eliminate our duplicate models. There is a playbook and fix script from ServiceNow https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999448 However I am having issues with the fix script relocating m...

jonsr20 by Tera Guru
  • 1456 Views
  • 2 replies
  • 2 helpfuls