I requested a hardware asset in the service catalog, and after the request was approved, I went to Source Request in Catalog Tasks, but local stock kept showing 0.I would like to know what conditions need to be met for the local stock to show the qua...
Not able to see the Hardware Workspace in my Instance ID , can anybody help me get the same
Hello ServiceNow Expert's Community, I am trying to implement location hierarchy under Asset workspace. The OOTB filter condition named "Location" works fine when select the exact location from location table. (Refer Image1)But the requirement is tha...
When attempting to create an asset stock transfer order, either from the Asset Workspace or the platform interface, we are not seeing any values in the "from stockroom" reference field. The "to stockroom" field appears to work fine. Anyone have any...
Hi All, I have to assign 14000 keyboard and Mouse to individual user for tracking purpose. Is there any way or loader to do the same. All this users are from different location and country.
We have decided that we are currently tracking items as assets that we want to shift and track as consumables. Is there a simple way to convert the assets to consumables or is there a suggestion on how we would make this transition?
Hey everyone, I am trying to do some clean up on our models and I notice discovery is creating alot of models automatically. Is there an option I can disable to prevent this or I thought I seen something about it asking for approval before creating a...
Looking for some advice and/or best practices on publishing hardware to the Service Portal and if needing to keep all instances in sync is necessary. We have turned on the HAM Pro application about 6 months ago and are still working through everythin...
I have a transfer order that is at fully shipped stage but one of the assets is stuck at the ship stage and will not progress. When we close the task for the asset, a new transfer order line task is not created to push the asset along. I have tried...
i am inserting data using xml data source to alm_hardware table. From xml tag <description>"Computer Linux 200 gb 35 inches"</description> receiving ConsiderModel category = Computer,Model [Manufacture = Linux, Model name = 200gb 35 inches] How to ma...
Hello, I am having an issue with creating a new Carrier Shipment Integration profile. The documentation says to use the Asset Workspace, but there is no option to create new. When I go to the backend table, there are ACLs on the table (sn_itam_carrie...
Hi all, Looking to get some help with getting the right information and relationships for our discovered Fortinet Firewall Device. We added an OID to have the Fortinet Firewall Device CI class discovered (as opposed to an IP router CI class) We ran...
Dear Community, I would like to ask for support in matter of HAM Pro license consumption and what triggers that HAM Pro licensed is counted. I understand that HAM Pro is based on Subscription Units which and specific ratio for each hardware type/clas...
Hey everyone, I am trying to eliminate our duplicate models. There is a playbook and fix script from ServiceNow https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999448 However I am having issues with the fix script relocating m...
I can see Model Id is discoverable via SCCM and other tools but not Model number...Is Model number & Model ID are same?