I'm trying to determine the best way to show swapped devices without have the HAM Pro swap feature. One way is to update the incident with the swapped device in the affected CI tab, then it would show both the affected device & swapped device. I woul...
This note from the documentation presents a question that I currently don have an answer for. If an Asset exists and has a reference to that ci (by sys_id), even if it is not associated on the CI recordAsset not created How can an asset have a refen...
Hello Friends, I am onboarding consumables in bulk. I am facing an issue :I am using a transform map to upload consumables to alm_asset table. This data includes PO number and PO Line Item number. The scenario is :1. I have one PO : PO2582. This PO h...
We implemented HAM at the end of 2023 and are encountering an issue with our techs being able to update the assigned to, location, room, comments, etc. for an item. We find that we only have the option to grant someone the role of asset manager with...
I need to manage the repair or exchange of non-functional assets with a vendor through a Return Merchandise Authorization request and manage associated tasks through an automated workflow. How can I set up this process?
Now I need a popup window to pop up before submit and ask the user to fill in the fields, some of which are required to upload attachments, I use GlideModal to call the UI page, in the UI page, how should I write code so that the attachments can be u...
Looking for an option/feature to import hardware & software contracts from the Oracle Financial Cloud (Oracle Fusion) to ITAM Contract Management. Please suggest if this is possible.
Hi Team,i need some help to find out ServiceNow OOTB defaults asset classes, in instance very limited information available.either in alm_assets or assets model category, is there any pre defined list of classes available for references.
Hello! I'm working on a ServiceNow instance which is using the Service Graph Connector for SCCM. This connector wasn't working for a few months in the instance and was later fixed. After asset data began flowing again from SCCM to ServiceNow, Servi...
Hi All, I looking for HAM Pro feature upgrades from Utah Vs Vancouver Vs Washington Release. can you please let me know document or PPT or KB which has the feature upgrade input.
Hi All,I've had a requirement to check the quantity of consumables over time in our stockrooms.Essentially, I need a line report that shows a trend per day in consumption of the device.In this example, headsets. I need to see that I start on 01/01/20...
Hello Community I really like to swap action on incidents together with HAM Pro. But I have use case where this action does too much... Imagine you have an employee sitting on a shared desk with a fix monitor. This monitor is not assigned to any ...
Hi All,I have a requirement to display more details on work order task in the list screen in ServiceNow mobile app, How can I add more fields in the list. Please help me with the steps.Thanks
Hello ALL,I am looking to integrate with Dell Tech Direct, to get the warranty information in SNOW. Activated the Warranty APIFrom Dell Tech Direct! & received the required information (Client ID, Secret value),In SNOW created a Outbound REST Message...
Hi All,I'm just reviewing our asset estate at present, and wondered if anyone knows of a way to link a hardware model with a catalog item so that it displays either "In Stock" or "Out of stock" within the Service Catalog.The concept behind this, is t...