Learning AI

[Vaibhav Sharma1]

How can I enable AI plugins in a PDI? Please share required plugins for AI Agent Studio

[Sarthak Kashyap]

Hi @Vaibhav Sharma1 ,

Please check official ServiceNow docs.

https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-...

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

[PrashantLearnIT]

HI @Vaibhav Sharma1 

AI Agent is not available in PDIs as of now, but you can practice Build Agents.

[GlideFather · Accepted solution]

Hi @Vaibhav Sharma1,

due to the operational costs and overal compelxity, the AI capabilities have limited accesibility.

However you can take any of these trainings that I recommended here:

• Check following resources:
  • Now Assist Executive Micro-Certification Learning Path 
  • Now Assist for IT Service Management (ITSM) Implementer
  • Now Assist for HR Service Delivery (HRSD) Implementer
  • Now Assist for Customer Service Management (CSM) Implementer
  • Now Assist Essentials (2025 Q2 Store Release) 
  • Now Assist for Creator Implementer 
  • Now Assist AI Agents Deep Dive

These are some that I have already taken myself or are in my to-do list. Let me know what do you think about these and if that answered your question, feel free to hit kudos or accept solution ;))

Also, if you navigate to: https://developer.servicenow.com/dev.do#!/home and there is this window where you can use the vibe coding in ServiceNow. But be careful, only limited prompts per month are allowed.

And last but not least, stay tuned, next week's starting a #buildWithBuildAgent challenge 

#BuildWith is BACK! Here's your first look 

Good luck and let me know if this helped

[Vaibhav Sharma1]

Thanks all for valuable input to give me a kick-start!

Looking forward for more guidance as I am feeling very confused about from where to start on AI.

Also, it would be great if you have any discussion forum for imlementing AI in IT Asset Management practice in ServiceNow (HAM, SAM & EAM)