license on device vs user

[Detlef Biederma]

Hello 

I'm new to HAM and have to create a new software request/deployment flow. 

I could see that I can add software license to device (alm_entitlement_asset)  or to user (alm_entitlement_user)

Question: Which way should I go. What is the best practice here?  / What are the criterias to decide?

Many thanks. 

Sincerely Detlef Biedermann

[AakashGarg1678]

Hi @Detlef Biederma,

Hope you are doing well.

I believe these are some ask/queries for which you want to get some insights like: -

1. Want to add Software License/Entitlements - For this, you need to open "Software Entitlements (alm_license)" Table and can create new entitlement record or even can create or upload the entitlements/licenses from the "Software Asset Workspace". 
2. Want to allocate the License/Entitlements to Users or Device- For this, you can open an entitlement record, add "Device Name" or "User Name" under the section of "Device Allocations" or "User Allocations" that get visible/displays as per the "License Type - Per Device or Per User". 

If you find this answer/solution/suggestion as helpful to your question asked or meet with your requirement, you can mark this solution/answer/suggestion as helpful, and correct.

Thanks

Aakash Garg

ServiceNow Developer

[Ashok Sasidhara · Accepted solution]

If the software license has a license metric that is calculated based on the number of devices (E.g. Per device), then you need to add device allocation. If the software license has a license metric that is calculated based on the number of users (E.g. Per device), then you need to add user allocation. You can check the following URL to understand about some of the common license metrics:

https://docs.servicenow.com/bundle/washingtondc-it-asset-management/page/product/software-asset-mana...

The actual license metric for any license would be based on how it is defined in the contracts which an organization has with the various software publishers. If allocations are required for the calculation of a license metric, then only you should add the allocations.