Transform map Not working as some data in staging table still in pending state.
Transform map Not working as some data in staging table still in pending state. i have enabled the run business rule checkbox in transform map. Need some help here.
Forum Posts
Resolved! Automatically populate logged in user install by field
Hi TeamI am working on Hardware Asset Management (HAM) in ServiceNow.Requirement:When the State field in the alm_hardware table is changed to “In Use”, the custom field u_installed_by should be automatically populated logged in userThanks and Regards...
Service Locations and Distribution Channels Overview
Service Locations Overview Service locations represent physical or logical places (office, city, region) where assets are used. They help route asset requests to the correct fulfilment area. Why Service Locations Are Important Service locations allow...
Disposal order
When I am updating the disposal order formThen I should only be able to select the stockroom that I am managingANDI should be able to select the disposal vendorANDI should be able to assign the disposal order to myself or another member of the HAM te...
Allow to edit model category for HAM Admin in case of mismatch between model category and CI class
Given I am a user with 'ham_admin' role When I open an asset record that satisfied the below condition: 'CI Class' field of asset's 'Model Category' does not match to the class of the CI that is linked to the asset THEN I should be able to modify th...
Resolved! "Manually" Calculate Residual Value
The requirement from the business is to populate the residual value field of a hardware asset from a 3rd party system. Lots of good posts out there about how residual value is a read only field since it is calculated by the "Calculating Depreciation...
Uninstall/Disable/Deactivate Connectiv Artifacts
Hello Community! I have a client who would like to remove the remnants of the Connectiv application. Has anyone dealt with removing the UI-only elements, as well as deactivating the BRs and Script Includes that come with this app? Thanks
Resolved! Sourcing task creation for procurement before the RITMs approvals
As per the OOB process for HAM, the Sourcing task is being generated as soon as the request is approved, it does not check whether the approvals are received on RITMs or not for that request. Is there any specific reason for that? And then, why appro...
Is there a way to receive assets in bulk instead of scanning one asset at a time?
Assets are often ordered in bulk as line items on a PO. When the pallet of items are received, the warehouse will scan the items in. While doing this process, there is a need to scan each item one at a time because of the requirement to add a row for...
identification of virtual harware model
how i identify this model is virtual if model is virtual then donot create asset for virtaul model if model is not virtual then create asset for this from assey tracking strategy
How to Add new Model Category to Hardware Resource Category
PC Hardware are not getting marked Exclude from HAM Feature as false since they are not opted in Hardware Resource Category Table . We don't have a New Button in this table . End User Computer has cmdb_ci_computer class mapped to It.Should we run a ...
how assets are populated in WSD Lease Administration Form
I have Lease Administration Form. I have added location under contract Location. However im not sure how the assets will be added in this form. can anyone provide input here. Thank youSunil
Best Practice to Track Legal Hold for Assets, Hard Disks & VMs
Hello Community,I’m looking for best-practice guidance on handling Legal Hold scenarios in ServiceNow.Currently, when a laptop/computer goes into Legal Hold, the HAM team collects the device, and we mark it using a custom Legal Hold checkbox on the c...
Resolved! Workflow Source Request: Assignment group?
Where is the Assignment Group for Source Requests determined / configured?I can see that:the catalog item does reference the "Standard Hardware Asset Request" (comes with HAM Pro)that the flow waits for the RITM Sourced state to change to truethat th...
How can I edit and add few more fields under the consume dialog box
Hi Team, If we navigate to alm_consumable and click on the consume button a consume dialog box pops up and we have OOB field such asQuantityAssetUserPFA snip for your reference.Here we have a requirement to edit and add fields such asCost centerLocat...