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Hi all, I'm running into an issue and wondering if anyone has seen this before and why this might be happening. Here's the scenario:1. Enforce CI verification is turned on for windows servers2. New Windows server was created with a serial number and ...
Hi Team, My customer has a legacy implementation where computer records were created under an incorrect CMDB class. As a result, ServiceNow is classifying them as servers (1:1), leading to additional licensing charges.We need to migrate these records...
Hi Team, During the Intune discovery process, approximately 300+ assets were identified and corresponding Configuration Items (CIs) were successfully created. However, instead of being mapped to the existing asset models within ServiceNow, these asse...
Hello HAM friends,Does anyone know if there is an existing Solution Architecture Document for the HAM Mobile Agent?Thanks!
Hello Community,I have a requirement to handle RITM state changes using Flow Designer based on the approver’s action. RequirementWhen the approver approves the RITM→ RITM State should move to “Work in Progress”When the approver rejects the RITM→ RITM...
When I want to return a hardware asset or deploy an asset to a different location within the same building/premise Then I should have a catalog item to submit the request and the catalog item should allow me to provide the following information for t...
Hello Team,I have a requirement in ServiceNow (new setup) where a Requested Item (RITM) should be automatically cancelled after 7 days if no action is taken. I am using flow designerRegardsBharath
I have completed labs and learning topics of the on-demand "Hardware Asset Management (HAM) Fundamentals (Zurich)" course. Still, its completion status showing as 89%. I have to make it 100% to obtain the CIS-HAM voucher. PFA screenshot.So, could you...
Does ITAM or HAM have a way to handle re-use scenarios? Our CI is a computer with a unique name, our asset is a piece of hardware, e.g. a Notebook.When a users leaves the company, the hardware asset can be reassigned to another user - but with a new ...
Hi Team,I am trying to import hardware asset data from an Excel sheet and need guidance on how to handle field mapping across two different tables.Excel Sheet FieldsPO NumberSerial NumberLife Cycle StageStatusModelModel NumberUseful LifeWarranty Expi...
Hello, we are in process of implementing HAMPro so am new to this; wondering if/how others handle Lenovo models as they have their model Number listed in win32_computersystem|model whereas every other manufacture has their model Name. I asked for o...
Hello everyone,We have a scenario involving two entities:Company A – the customerCompany B – the service providerWe are working on a DaaS project where Company B sends weekly asset data in an Excel sheet, and Company A imports this data into the alm_...
when I am trying to move the changes to update set in ACL , acl is capturing but that related security attribute conitions are not adding properly. can anyone please help.
Is it possible to have the Move Orders list from the EAM workspace to be inside the HAM workspace? Any and all replies will be much obliged.