Hi All, I have the following requirement:We do have many models for the customer. And in HAM Pro we have to have all the models published and then only we can use it for Request.Is there any way where we use a single catalog item and models are not p...
Description:We got a simple requirement where we need to add a default GroupBy functionality to the Planned Assets related list under a record in the Hardware Disposal Order table. But for some reason, it is challenging our team and we are now stuck....
Hi all,We are using Intune & Jamf (no Discovery) in a domain-separated ServiceNow environment.Issue: Duplicate Product Models are being created even when the same model already exists in the same domain. Expected behavior: Same model in same domain →...
My customer is asking which data is transferred when opting-in to the content service. Is it just the combination of Manufacturer, Name and Model number? Or anything else?
We are having intune integration in place for importing configuration items. If it is a hardware , as per the OOB, assets are automatically getting created through scheduled job. But for few of the assets, the company field didnt sync. I tried by man...
Hi Team I need to learn details of Hardware asset management & software management.as well as SNOW HAM pro & SAM Pro
how i do report for that i know about indicator and process of % but here i confuse in what condtion should be apply here .... Anyone? becuase field doesnot exist that name is replacement model/replace/replacement etc
In incident table i have two choice fields.1.Scan (choice field)2. Pan(Choice field)Senario: I want to show Message Value If Customer or Saving .I have used decency one but it is not working i want to show this field in list through script. Please ...
Hi team, We have a new requirement to attach a file to 100 assets. Do we have any option to bulk upload the attachment in SericeNow? can we achieve this via list actions? Regards,Saranya
I have Field 2 dependent on Field 1.Field 1:ABCDField 2:UnknownNoneEmptyPopulatedCan I have a choice on Field 2 show if any of the choices from Field 1 are selected? For example, I want Unknown to show if any of the choices are selected in Field 1. O...
Hi Community,I’ve built a bar chart report to track hardware assets that were In Stock and transitioned to another state in the last 45 days.SetupI created a Business Rule to record state duration using asset metrics.Then I built a DB View combining ...
We are on Yokohama. We have HAM Pro license. We have installed HAM plugin along with Procurement plugin. For some reason though, we don't see the "Stock Rule Runner" scheduled job at all. It's totally missing.Has it been replaced by something else?We...
We have an integration with Intune. I have seen it ignores existing normalized models; creates new not-normalized models and links assets to these models. So we now have Latitude 5440 as normalized as well as not-normalized model and assets are divid...
