When will session sign-ups open for K25?
anyone know when the session signups start for Knowledge 2025.
Forum Posts
Record Producer Will Not Update Existing Record - Only Create New Record
Hello, I am trying to create a workflow/form in ServiceNow, where the form has about 6 questions.What Configuration Item would you like to modify?Then I have like 5 questions like Serial Number, Location, and MAC Address available to enter details.I ...
Resolved! Content Service Opt-In: Which data is transferred?
My customer is asking which data is transferred when opting-in to the content service. Is it just the combination of Manufacturer, Name and Model number? Or anything else?
Resolved! How to create Database view between Catalog Task and Asset Table
Hello All,I have requirement that create report on, which assets has been assigned to user who is Requested for from catalog task table.Could you please help me out to create report through script or through Database view ? Thank you,Sourabh A
Product Model with option(s) in HAM
Hi HAM people, Some manufacturers are delivering equipment of a certain product model with a different selection of options but: with the same Product Model.Example: A laptop with the same specs without a camera has the same manufacturer product mode...
Getting error while running the CMDB health job for correctness
Hello All, I am getting below error while running the CMDB health dashboard schedule job for correctness . Please help me to solve this .
Hardware Model- Same model model with different configuration
I need your help on streamlining model management in ServiceNow. Since many models exist with different specifications (e.g., storage, color, configuration), i am proposing to store any additional configuration under short description in Model table ...
Resolved! Currency Field, Change Currency Type Display
When using multiple currency that have the same symbol like "$", the currency dropdown list shows the same $ sign which is very difficult to distinguish whether it is the currency I wanted. This $ display on the dropdown is connected to the symbol fi...
Issue with Asset Serial Number Clearing on Insert and Stay
Hello All, We have encountered an issue on the alm_asset table related to duplicate asset serial number validation. Issue Summary:1. We implemented a check to prevent duplicate assets with the same serial number by displaying an error message if an a...
ITAM Q: Asset Task - where is it? Can't find it...and it may be a permissions issue on my side....
Long time reader, first time poster. I believe Asset Task is for specific action items on an asset...correct? And usually created via automated workflow - deploy, recover, retired, CR, etc. We want to create what amounts to a Child Task on an Incide...
Normalization of Custom Manufacturer, Model Name and Model Number
Hi Team, What is the procedure to Normalize the custom Manufacturer, Model Name and Model Number? Please help me with the detailed steps. Thanks,Neha Pateria
Discovery - Windows Entra Joined PC's (No local domain)
Is anyone running discovery on pc's that are purely entra ad joined with no local domain? We are looking at moving to purely entra joined for end user devices but not sure how discovery credentials will work,
Product Models Opted-out for Model normalization but still normalized
Hi HAM people, ServiceNow has the Product Model normalization capability. In an instance Hardware Normalization Content Service can be selected for opt-in or opt-out. Even though in our instance we opted-out for this Hardware Normalization Content Se...
Issue with updating CI name through Bulk upload
Hi, I have created a bulk upload template for updating Asset records. In the bulk upload template, I have one field as “Name” through which I am updating "Configuration Item" field on alm_hardware table and the "Name" is getting updated on “cmdb_ci”...
Set Up Hardware Assets Management for client
Planning to set HAM to a client instance requires the project plan or activities that are carried out and The Questionnaires are sent to the clients before the start of the project.Thank you
