Hi Team, I’ve noticed multiple hardware models have been created in the system. Is there a way to identify their source? Also, what steps can we take to prevent this from happening both now and in the future and the reason behind why this is happenin...
Hi,I am facing an issue where the asset tag value coming from Intune does not match the asset tag stored in the ServiceNow Asset table. This mismatch is causing reconciliation issues. How can I align or reconcile these asset tags so the correct value...
We've switched the Asset record to use Life Cycle Stage and Life Cycle Stage Status. We're trying to find something that shows the mapping between the Asset values and the CI values. They aren't a one-for-one match, but we haven't been able to identi...
Hello Team In HAM pro configuration ,we Optin all resource categories oob but in the asset record when we open we getting error like The asset is excluded from licensed hardware asset features due to Exclude from HAM features in...
Hi all, I am working on a RMA catalog flow right now I'm facing the issue that RMA onsite/off-site flow is not getting triggered no customization is done in the plugins but flow is still not triggering does anyone knows how this works.
I have got a requirement to auto populate the Assigned field (Data and Time field) at the time assigned to in updated.
Hi All, I have done the JAMF integration with ServiceNow and it is successful. But after the integration I am getting below mentioned error for few of the records. Also there are sets remains in Pending state and some are getting Processed. I am not ...
Hi all,I’m building a report on the alm_asset table to list assets where:model_category is Windows Server, Linux Server, or Serverinstall_status is IN (9, 1, 10, 3)ci (Configuration Item) is not emptyGrouping is needed by model_category and Operating...
Hi , I'm trying to add a table to a dashboard as a table only (as I cant have a table and graph as one extended report without scrollbar). When I add the table it reverts back to the graph view. I have changed the accessibility options to allow this ...
Hi HAM community members, I am dealing with a customer with a couple of serious Stockrooms where high volumes of Assets are stored. From time to time the Stockrooms need to be clean-up and Assets need to be re-shuffled within these Stockrooms. To be ...
Hello, can I implement the hardware asset management functionality within ITSM without having CMDB installed? Thank you.
Hi everyone! I have been getting the following problem: When updating the Install Status of a CI, the State of the Asset is updated. However, for some States, the Substate of the Asset is automatically updated by itself to a Substate that was not inf...
Hello all, I see in my Project instance, the Assets (alm_asset) in the list view I found the updated by column as middiscovery. When I open the list with condition Updated by is middiscovery and Serial number is empty, I see few records. I want to kn...
Hi, We need all of our new hw asset records moving forward have their scheduled retirement field auto populated. The process, as we understand it, would involve these steps, in order: Status field on a PO line item will manually change to RECEIVED (...
Hi Everyone,We recently migrated ~17,000 records into the alm_hardware table and are facing two major issues:1. Model Reference Issue:The model field is pointing to the generic cmdb_model table, not the cmdb_hardware_product_model.As a result, CIs ar...
