Mid server installation

Uma11 · ‎10-13-2023

We have installed mid server on 2 VMs I am able to see them running from windows services however those are not showing up in ServiceNow instance

VivekSattanatha · ‎10-13-2023

check if the firewall issue due to certificate validation from entrust

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1216223

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Peter Bodelier · ‎10-13-2023

Are you sure you are looking in the right instance?
It's nearly impossible that the setup was completed successfully without the mids appearing in the instance.

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Uma11 · ‎10-13-2023

Uma11 · ‎10-13-2023

it seems to be some firewall issue when we checked the agent logs as suggested by another member here

Peter Bodelier · ‎10-13-2023

Then I guess you didn't use the normal setup, but adjusted the config files, and started it manually?

If it's a firewall issue, there is nothing you can do, besides involving a network team.

Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

VivekSattanatha · ‎10-13-2023

@Uma11

Go to the folder 'Agent--> logs' there you can find the reason why mid server is unable to communicate to the instance.