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06-10-2025 11:02 PM
Hello Community,
I’m facing an issue in my ServiceNow instance where the Model field is showing as empty across all asset classes – including alm_hardware, alm_license, and alm_consumable.
When I create or save a new asset record, the Model Category is not being populated automatically or manually. This issue is not limited to just alm_hardware, but happens for all assets.
What I’ve Verified:
The model field is a reference to the cmdb_model table.
Valid model category records exist for all asset classes with correct values.
No errors appear in the browser console or network tab while saving the form.
Actual Behavior:
The Model field remains blank even after save.
Request:
Has anyone else faced this issue? Any suggestions on what might be causing it, or how I can troubleshoot further?
Solved! Go to Solution.
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06-11-2025 03:28 AM
You need to go through the Configure dictionary>Calculated Value>Unchecked the calculated checkbox
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards
Varinda Girdher
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06-11-2025 12:59 AM
Hi @asadmansoor
Check if you can see the model value of the asset record using 'Show XML' feature.
If you are able to see the sys_id/value, then check the "Display" field on the cmdb_model table.
Regards,
Siva
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06-11-2025 03:28 AM
You need to go through the Configure dictionary>Calculated Value>Unchecked the calculated checkbox
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards
Varinda Girdher