Notifications not going out

[Vaibhav Sharma1]

Hi All,

I have an instance (not PDI) where any notification is not getting sent. It is sending all the scheduled reports as expected but none of the notification is going out.

Is there something which I need to check.

- This issue is encountered after the instance got upgraded to Utah

[karthiknagaramu]

Hi,

This link will be helpful.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0521768

Regards,

Karthik Nagaramu

[Ankur Bawiskar]

@Vaibhav Sharma1 

As per my understanding sending/receiving email is disabled for PDIs.

[Vaibhav Sharma1]

Hi Ankur,

I am not on PDI, it is a non-production instance.

email properties are verified, email sending is disabled but it should reflect emails in email logs.

[Amarjeet Pal]

Hello @Vaibhav Sharma1 ,

Please check this https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0521382.

if issue is not resolved , I think you should raise a HI ticket then.

Thanks 

Amarjeet Pal