regarding flow designer

shreya_3009
ServiceNow Employee
ServiceNow Employee

my task is to edit the flow designer, where if the requestor is president then the approvals should reduce to 2(hr and manager).In the present flow when someone raises a request, it goest to hr first then manager and then managers manager.so basically if president raises a request first level hr should remain same and then it should go to manager (no managers manager approval is required). In the flow, approval set is present in the approval section.how can i complete my task?how can i add the conditions?or should i change any code?

 

7 REPLIES 7

pavani_paluri
Giga Guru
Giga Guru

Hi @shreya_3009 ,

 

Open your flow in Flow Designer.

Find the approval step where it asks Manager’s Manager for approval.

Edit that step, and add a condition that says:
Only run this step if the requester is NOT the President.

How to set the condition?
Look for something like:
Requester’s job title is not “President”

(If you don’t see “Requester’s title,” you might have to look for something like requested_for.title or opened_by.title in the options.)

Save your flow.

 

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Kind Regards,
Pavani P

we have approval set here, we dont see any manager or hr step,its taking just from the approval set

Is it possible for you to remove the existing Approval Set from your flow.

Instead, add these as separate "Ask for approval" actions (or individual approval actions), one after another in your flow:

HR approval

Manager approval

Manager’s Manager approval

 

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Pavani P

no we should not remove the approval set