Remote and hybrid users

[JA12]

Hi All,

I'm reaching out to the ServiceNow community to see how you guys' document where the equipment is for Remote and hybrid users? 

[Amarjeet Pal · Accepted solution]

Hello @JA12 ,

One common approach to documenting the location of equipment for remote and hybrid users in ServiceNow is to use the "Location" field on the user record. This field can be used to indicate the physical location where a user typically works, even if they are working remotely or from multiple locations.

You could also create a custom field on the user record to track additional information about equipment location, such as whether the user has been issued a laptop or other device, and where that device is currently located. This could be helpful for tracking inventory and ensuring that users have access to the equipment they need to do their jobs.

Ultimately, the best way to document equipment locations will depend on your organization's specific needs and processes. It may be helpful to work with your IT team or ServiceNow administrator to determine the most effective approach for your particular situation.

Thanks,

Amarjeet Pal

[JA12]

Do you mean add a cat in the ServiceNow user record?

[JA12]

When I get a ticket with the asset info, I add notes in the comments section. Plus, if a user is remote that state will come cover from their AD account to the Asset as indicated below.  We want to keep all the fields simple without adding any custom fields. Out of the box is a lot easier to work with.