Hello everyone,
I’m trying to understand how Hardware Model normalization works automatically when matching content is found in the library.
In my discovery source, only the Name and Manufacturer fields are populated. The Name field sometimes includes the model number, but even when the Model Number field is missing, the hardware model still gets normalized correctly with Company, Product, and Model.
I reviewed the BR – Normalize Hardware Model, but I can’t see the logic because it’s protected.
Based on my observations, this is my understanding:
The system first identifies the Normalized Company using the Manufacturer value from the model record.
Then, using the Model Name, it finds the Normalized Product and finally compares the Model Number (if available) to fully normalize the hardware model.
If the Model Number is missing, the system compares the Model Name with the normalized_model field to identify the model.
Once the normalized model is identified, the Normalized Product and Normalized Company fields are populated automatically.
(I inferred this from the client script that updates normalized company and product when the normalized model changes.)
Please review and let me know if this understanding is correct or needs correction.
Thnaks,
Rahul
