Setting Hardware Model Status as Active Value

Jamie Sherry
Tera Contributor

I'm dealing with an issue in creating new hardware assets where the equipment model is not being recognized as an active choice. In our onboarding process, when a new hardware model is created, it is set to a status of "Pending". Pending signifies that a maintenance plan review is required. Currently, a model status of "Pending" cannot be used when onboarding a new asset. I have been unable to figure out how to change this so "Pending" is a usable model state. Thoughts or suggestions on how I can accomplish this? 

1 REPLY 1

AJ-TechTrek
Giga Sage
Giga Sage

Hi @Jamie Sherry 

 

Refer below,Might help.

 

https://docs.servicenow.com/bundle/vancouver-it-asset-management/page/product/hardware-asset-managem...

 

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/asset-management/tas...

 

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Thanks

AJ

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