The Zurich release has arrived! Interested in new features and functionalities? Click here for more

SLA notification flow designer 75%

yardenKrispel
Tera Contributor

‎12-12-2023 02:36 AM

 hi , how i do SLA notification flow designer 75%  ?

yardenKrispel_0-1702377385066.png

 

0 Helpfuls
  • 238 Views
2 REPLIES 2

Astik Thombare
Tera Sage

‎12-12-2023 02:42 AM - edited ‎12-12-2023 02:56 AM

Hi @yardenKrispel ,

 

There is a default flow in flow designer named 'Default SLA Flow' in which steps have been implemented to trigger notifications when the SLA reaches 75%.

 

AstikThombare4_0-1702377652938.png

AstikThombare4_1-1702377679555.png

 

Please mark ✅ Correct if this resolves your issue, and also mark 👍 Helpful if you find my response valuable based on its impact.

 

Regards,

Astik Thombare

 
0 Helpfuls

yardenKrispel
Tera Contributor
In response to Astik Thombare

‎12-12-2023 02:44 AM

how i do the if? you can open that i look

yardenKrispel_0-1702377842133.png

 

0 Helpfuls