I have added an email script for an approval table in the email notification.When i am checking in preview notification its displaying correctly but when i submit original request and looking at the preview email in system logs i cant find that appro...
We have a setup with 15 stockrooms in Hardware Asset Management, where the first stockroom acts as the parent and the other 14 are child stockrooms. According to the stock rules, when a product is requested, the system first checks availability in th...
Hi,We are implementing HAM for one of our customers.Wanted to know how Asset tasks are created in HAM and links to RITM.We have to change content of task (Confirm assigned asset) and do assignment based on some conditions.I have not seeing any docume...
Hi, Can someone help me to understand how can we set assignment group for assets task ( HAM)
Good morning, I am trying to attach a PDF from one TOLTASK to another. i have the blank PDF on the shipping task (or In Transit stage). User will open and sign PDF then resave it on that TOLTASK. Once the In Transit Stage is in Closed Complete, that ...
Hi There, I'm looking for the best way to mute scan findings based on the state of the asset in the alm asset table. I'm getting a list of 1800 Stale VM's consuming Licenses on Laptops and I have a break down of their states from comparing the list t...
Hello Folks,We are having a intergration between AssetTrack and ServiceNow, my attention is on the other classes ESX Servers, Servers, Windows Servers, in alm_asset table which I feel these not supposed to be in this table.What are your suggestions o...
Is it possible to limit the asset audit to run for only 1 asset category. For example, start an asset audit for Laptops only? mobiles only? etc. Thank you.
I am looking to attach a PDF to the Transfer Order Line Task (specifically the shipping line task). This document, once filled out and the Transfer Order Line Task is closed, must then be transferred to the received line task. I've never dealt with P...
On a PDI with just Asset Management/Procurement installed, I'm able to create a sourceable catalog item and use the OOB Procurement Process - Hardware Workflow to generate a sourcing task on the request. On my company's instance, which has HAM Pro/Pr...
Does HAM provide any Agent Mobile components for hardware reclamation tasks? HAM extended the basic reclamation request model by adding reclamation lines and tasks, however I don't see such tasks included in any Agent Mobile launcher. They are not pr...
Which role is required to modify the model categories of hardware assests ?
Company is not ready for SAM Module. Looking for documentation of what can and cannot be done in SNOW OOB
Hi Community, When I open Hardware Asset records or the Hardware list view, I keep getting red alerts like these: Rule entry under cmdb_ci_power_eq identifier using non-existent table is ignored during identification! Rule entry under cmdb_ci_appl ...
Hi, We have a requirement to manage Mobile phones, teams, VoIP , Tablets, Landline etc in Servicenow. We may want to do Order process and invoice process for these assets.1. Can we create custom model categories for each of these assets under HAM Pr...
