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JAMF Integration

Hi All, I have done the JAMF integration with ServiceNow and it is successful. But after the integration I am getting below mentioned error for few of the records. Also there are sets remains in Pending state and some are getting Processed. I am not ...

Duplicate Dell Model Numbers

Dell has a practice of reusing the same model number (i.e. 210_BGNT) for different configurations. They use the same model number based on a chassis and not the customized configuration. We maintain three configurations of the same chassis (64GB/1TB,...

mitchlm by • Tera Contributor
  • 576 Views
  • 2 replies
  • 1 helpfuls

Asset Audit without Agent app

Hello team, I would like to perform Audit of Assets without using the mobile app. We have physical  barcode  scanners using which we will be doing the stock take. can some one please walk me through the process. I am reading https://docs.servicenow.c...

SGS1 by • Tera Contributor
  • 1664 Views
  • 11 replies
  • 4 helpfuls

Scan asset to include into transfer order line?

#Hardware Asset Management - Scan Asset to be included in transfer order line? I have a use - case around transfer stock order, using the Hardware Stock Order Request, I have a central warehous with all my laptops, I get a transfer order request for ...

Hardware Asset Workspace

Hi All,Requirement : I want only specific attributes to be editable for certain user group on alm_hardware table. The attributes which i want to be editable are 'install_status', 'substatus', 'assigned_to', 'asset_function', 'work_notes'. Apart from ...

kalpeshjath by • Tera Contributor
  • 1276 Views
  • 13 replies
  • 4 helpfuls

Hardware asset management

Hi, Does anyone know how is the management of mobile subscription(details like SIM, IMEI number etc) different in HAM and HAM Pro

Compatible Scan Guns for Mobile Agent App

Is there a list anywhere that shows the compatible scangun technology that works with the Mobile Agent App?  We are designing Asset receiving and Asset Audit and want to utilize the Mobile App, however, using a cell phone is not optimal in a large wa...

AndyB5000 by • Mega Guru
  • 415 Views
  • 2 replies
  • 0 helpfuls

'Office Hours' Hardware Asset Management Zoom meeting timing

Hi ServiceNow I joined the 'Office Hours' Hardware Asset Management Zoom meeting yesterday evening. The Zoom meeting invite I accepted was sent for 18:00 GMT, I think that makes it something like 10;00 EST but on joining it was clear the meeting was ...

DarrellJord by • Mega Contributor
  • 222 Views
  • 1 replies
  • 0 helpfuls

Hardware Model Lifecycle

Does ServiceNow provide a method to load the end of life date for all hardware models? I thought Content Service might provide this information, but it only gives us information on newly discovered models.

UNSPSE

I need help on where I can find UNSPSE class, commodity, family and segment information in Service Nowfor example, I have a laptop "HP ELITEBOOK 840 G4" and below are the Unspsc detailas from ungm.org website. How can i find below information in serv...