identification of virtual harware model
how i identify this model is virtual if model is virtual then donot create asset for virtaul model if model is not virtual then create asset for this from assey tracking strategy
Forum Posts
How to Add new Model Category to Hardware Resource Category
PC Hardware are not getting marked Exclude from HAM Feature as false since they are not opted in Hardware Resource Category Table . We don't have a New Button in this table . End User Computer has cmdb_ci_computer class mapped to It.Should we run a ...
how assets are populated in WSD Lease Administration Form
I have Lease Administration Form. I have added location under contract Location. However im not sure how the assets will be added in this form. can anyone provide input here. Thank youSunil
Best Practice to Track Legal Hold for Assets, Hard Disks & VMs
Hello Community,I’m looking for best-practice guidance on handling Legal Hold scenarios in ServiceNow.Currently, when a laptop/computer goes into Legal Hold, the HAM team collects the device, and we mark it using a custom Legal Hold checkbox on the c...
Resolved! Workflow Source Request: Assignment group?
Where is the Assignment Group for Source Requests determined / configured?I can see that:the catalog item does reference the "Standard Hardware Asset Request" (comes with HAM Pro)that the flow waits for the RITM Sourced state to change to truethat th...
How can I edit and add few more fields under the consume dialog box
Hi Team, If we navigate to alm_consumable and click on the consume button a consume dialog box pops up and we have OOB field such asQuantityAssetUserPFA snip for your reference.Here we have a requirement to edit and add fields such asCost centerLocat...
Maximo integration
Maximo is still around. Is there any refreshed material around integration with it. The posts I'm finding look like they may be stale. Thank you! Joe
Hardware Asset Management (HAM)
Hi TeamI am working on Hardware Asset Management (HAM) in ServiceNow.Requirement:When the State field in the alm_hardware table is changed to “In Use”, the custom field u_installed_by should be automatically populatedThanks and RegardsBharath
Best Practice to Differentiate “New vs Refreshed” Stock in alm_hardware
Hello All,My client wants to differentiate In Stock / Available assets as:Available – New in BoxAvailable – Refreshed / Re-imagedThe intent is to improve inventory visibility and reporting and hence they are asking to add these 2 new substates in the...
custom hardware disposal question
Experts, Quick question on a custom hardware asset disposal implicationsI am planning to build a custom disposal flow for a customer as the OOB one is not fitting their needs as the tasks and stages do not match what their team is using / working.I a...
SCCM - How query for Primary User?
Hi, I realize this is really more of an SCCM question, but having trouble deciphering the SCCM docs, so hoping someone here can help. We're using the Service Graph Connector for SCCM with a client. Out of the box, it populates the Assigned To field ...
Hardware Asset Workspace - Procurement Page
We are seeing an inconsistent experience in HAM workspace where some widget/report drill downs are opening in a new tab and some are opening in the same tab (with a back navigation button). Can this be addressed from SN product team? Ideally these wi...
Model Category is not equal to model Category
When I open an asset record that satisfied the below condition: 'CI Class' field of asset's 'Model Category' does not match to the class of the CI that is linked to the asset THEN I should be able to modify the 'Model Category' field of the asset. C...
Inbound Email Action
Hi all, I have a story that requires an email response of Yes or No. When a user response with either, a form on for a task on mobile asset reclamation will update a specific field to either yes or no. Here is where I am having trouble: Testing I go ...
Resolved! teams integration with ServiceNow for Major Incident management
Hi all, I am struggling with the configuration of the bot for integrating MS Teams for self-configured bot.I have done all the steps, at some point must have got something twice?I am getting this error message when trying to configure a new bot: But ...
