Resolved! Content Service Opt-In: Which data is transferred?
My customer is asking which data is transferred when opting-in to the content service. Is it just the combination of Manufacturer, Name and Model number? Or anything else?
Forum Posts
Configuration to Asset sync through scheduled job: company field sync failed for few records
We are having intune integration in place for importing configuration items. If it is a hardware , as per the OOB, assets are automatically getting created through scheduled job. But for few of the assets, the company field didnt sync. I tried by man...
i m new to hardware asset management and software asset management
Hi Team I need to learn details of Hardware asset management & software management.as well as SNOW HAM pro & SAM Pro
indicator report
how i do report for that i know about indicator and process of % but here i confuse in what condtion should be apply here .... Anyone? becuase field doesnot exist that name is replacement model/replace/replacement etc
Dependent values
In incident table i have two choice fields.1.Scan (choice field)2. Pan(Choice field)Senario: I want to show Message Value If Customer or Saving .I have used decency one but it is not working i want to show this field in list through script. Please ...
Bulk uploading of attachment to Hardware Asset
Hi team, We have a new requirement to attach a file to 100 assets. Do we have any option to bulk upload the attachment in SericeNow? can we achieve this via list actions? Regards,Saranya
Dependent choice values
I have Field 2 dependent on Field 1.Field 1:ABCDField 2:UnknownNoneEmptyPopulatedCan I have a choice on Field 2 show if any of the choices from Field 1 are selected? For example, I want Unknown to show if any of the choices are selected in Field 1. O...
How to Show Unique Records (Distinct Assets) in Report Drill-down When Using DB
Hi Community,I’ve built a bar chart report to track hardware assets that were In Stock and transitioned to another state in the last 45 days.SetupI created a Business Rule to record state duration using asset metrics.Then I built a DB View combining ...
Resolved! Stock Rule Runner Scheduled Job Missing
We are on Yokohama. We have HAM Pro license. We have installed HAM plugin along with Procurement plugin. For some reason though, we don't see the "Stock Rule Runner" scheduled job at all. It's totally missing.Has it been replaced by something else?We...
CMDB Hardware Product Model
We have an integration with Intune. I have seen it ignores existing normalized models; creates new not-normalized models and links assets to these models. So we now have Latitude 5440 as normalized as well as not-normalized model and assets are divid...
Resolved! Is My Understanding Correct About CIS-HAM Prerequisite?
Hi Community,I recently learned that ServiceNow has updated the certification path for CIS-HAM.From what I understand, you must first pass the CIS – Data Foundations (CMDB & CSDM) exam before you can appear for CIS-HAM.My questions are:Is this unders...
user table record gives Invalid update error
I am trying to deactivate a user record in the sys_user table, but it is showing an 'Invalid update' error, even though all mandatory fields are filled. Please provide the root cause for this.Thanks!
Content Library
How to identify the unused features of content library in the Hardware Workspace?
Resolved! Best practices for HAM purchasing workflow with external system (Coupa)
We're approaching HAM Pro implementation and one of the early decisions is how to approach purchasing. We will use external system to create PO (Coupa). We want to capture the asset in HAM as soon as possible, preferable once PO has been acknowledged...
