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BIGFIX custom API issue

Hi everyone, I’m working on integrating BigFix with ServiceNow using a custom REST call. I’m facing an issue where the API only returns the "name" field in the response, even though I’m requesting multiple columns. Here’s the endpoint I’m calling  ht...

Filter is not working on history table

In the sys_history_line.list table, I have applied the filter condition, but it is not working. Please see the attachments below.Without filter condition under set file records is available but applying the filter records is not showingsee the below ...

vinod6_0-1744616244325.png vinod6_1-1744616455795.png vinod6_2-1744616539844.png
vinod6 by Tera Contributor
  • 414 Views
  • 4 replies
  • 3 helpfuls

Resolved! Sourcing & Stockrooms

From what I read, it appears the user's location must match the stockroom location if you want the 'Consume' button to illuminate when using the Sourcing button from a Purchase Order. That's great, but not all users are at the warehouse.  Since Locat...

clktester by Tera Contributor
  • 1623 Views
  • 7 replies
  • 5 helpfuls

Resolved! Remove Hardware Category from the list

Hi all, after many years, we have some old OS/X, Linux and Web Servers that were all decomissioned, and we are using only "Server" as model category from now on. My question is: is there a way to deactivate those hardware categories from the list? I ...

Locations Hierarchy in CMDB

I want to track locations of my hardware assets (for example for a network printer) in the CMDB showing the following information: City (or site) -> Building -> Floor -> Room. First of all: Is there any best practise available on how to do this? (did...

Resolved! Show all icons in the widget

Show all icons in the widget, as of now only it was restricted to the 3 and reamining are getting after clicking on the button only.

Sathwik1 by Tera Expert
  • 627 Views
  • 4 replies
  • 2 helpfuls

Creating a report to show monthly stockroom audit results

Hi, I created a Data Certification schedule for monthly audits on our handful of stockrooms that have assets (laptops) assigned to them.  They are assigned to each stockroom manager, and the managers can go to Service Desk - My Work, to work the audi...

billdozer by Tera Contributor
  • 601 Views
  • 1 replies
  • 0 helpfuls

ITAM - Base HAM & Hardware Model Lifecycle Help Needed

Hi,  I am working with our IT Equipment team to set-up HAM base model in our ServiceNow Environment.  My IT Equipment team is asking if it is possible to have "many" Lifecycles to "one" Hardware Product Model.  My thought is no, and that you can only...

Lisa23 by Tera Contributor
  • 772 Views
  • 5 replies
  • 3 helpfuls

New CIs are not created when creating Assets

We used to have automatic creation of computer CIs whenever we created a new computer asset on the alm_hardware table. I just noticed this stopped a while ago and I can't find the cause. The "Create CI on insert" business rule is active: The assets i...

Create CI on insert.png Computer category.png Assets.png

Resolved! core_company table - Normalized Company Mapping Tab

Hi, Can someone explain to me what it means when the company is normalized? Is there a particular job that normalises the company in the table? See attachment as an example What is the best way to keep this table tidy and to avoid any duplicates? Tha...

NPatel21 by Tera Contributor
  • 1942 Views
  • 7 replies
  • 3 helpfuls

Differentiate New and Used Stock

We update all our available stock ready for deployment as 'In stock' and 'Available'. Then we assign it to its proper stockroom. The issue we are facing is that we have no way of differentiating what is NEW stock ready for deployment versus USED stoc...

H20_2025 by Kilo Contributor
  • 354 Views
  • 2 replies
  • 0 helpfuls