Hello @71Dennis ,
Yes, it is possible to incorporate the FedEx API into ServiceNow to build reports for tracking, delivery, and current location of packages being shipped. This would involve integrating with the FedEx web services API using ServiceNow's SOAP or REST messaging capabilities.
To get started, you will need to obtain an authorization key from FedEx in order to use their API. You can then use this key to make requests for tracking information and other data relevant to your reporting needs.
ServiceNow provides various tools and APIs that can be used for integrating with external systems like FedEx. For example, you could create a custom script include or business rule that makes HTTP requests to the FedEx API and retrieves tracking information for a specific package. You could also use ServiceNow's IntegrationHub feature to set up more complex workflows involving multiple systems and data sources.
It's worth noting that integrating with external APIs like FedEx can be complex and require significant development effort. Additionally, you will need to ensure that your integration complies with any relevant security and privacy regulations related to handling shipping data.
Thanks
Amarjeet Pal
