Hi, We have a requirement to manage Mobile phones, teams, VoIP , Tablets, Landline etc in Servicenow. We may want to do Order process and invoice process for these assets.1. Can we create custom model categories for each of these assets under HAM Pr...
Hi Some computers CI from the Azure SGC don't have an asset created. Upon investigation, CIs are showing with the verified=true. Can you explain why some have those CI needs to be verified since they are coming from the Azure SGC? Many thanks in adva...
Company is not ready to bring in HAM module. Looking for documentation on what can and not be done for HAM in SNOW OOB.
Calculating End of Useful Life on the alm_hardware table .nnn
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I am trying to set the end of useful life for assets on the hardware table by using a combination of the created field on the hardware table and the useful life field set on the hardware models table. I have created the business rule below, but not ...
Hi Everyone,I’m running into an odd issue in Hardware Asset Workspace and also in the classic CI list view. Whenever I open Hardware Assets, I see these alerts:Rule entry under cmdb_ci_power_eq identifier using non-existent table is ignored during i...
Hi Community, When I import data into ServiceNow using an Import Set, the system generates error logs if some records fail. Right now, I have to manually check the import logs to see the errors. My requirement is:After running an import, I want to im...
Hello everyoneWe have Ham pro plugin installed (Version is Yokohama)Requirement is to source assets (laptop+monitors+mobile+accessories) 1.Bundled models vs order guides anything is depreciated or that we should not use? 2.either in order guide or B...
Hey Folks, Hope all are doing good !!! My organisation is using AMI(Asset Tracker) to deal with assets which is also pushing the data to servicenow as a part of integration. I am afraid that if they have done anything with the IRE before integration ...
In the ServiceNow documentation, it is mentioned that a Pallet model category can have several model types, see below.Predefined pallet types are pallet, bin, box, container, and other.Where these types can be selected in the platform?Thanks a lot in...
Create a UI Action for the child_incident related list. When clicked, this UI Action should filter the related list to display only child incidents where the category is hardware.
Hi. Under procurement catalog task, there is a Source request button that opens the source request and list the ritms.This button is available on the Hardware asset workspace, but the customer request is to enable this on the Service Operations Works...
Hi All, I'm looking to build a report that shows when a user was last logged into a laptop but I cant find the best way to do it. I've checked sys_user and this is good for service now login times but I'm trying to track users last login time on the...
My understanding was that there was Asset and HAM Admin but on the list of roles for Zurich I saw HAM User. When was this implemented and what is the difference in the role from the asset role?
