Forum Posts
Resolved! JAMF Integration VS Import Set
Hi All,I'm currently looking at the process for importing our Macs into the system as we house them externally with JAMFWe dont have a huge collection of macs as not internally supported but we still need to track them. So I'm looking into whether it...
IT Asset Management (ITAM) - Looking for an experienced implementation partner
Hello Community, we are currently preparing to introduce IT Asset Management (ITAM) for SPAR Austria Group over 9 countries. We aim to transform from decentralized processes and applications to a central managed discipline using ServiceNow covering a...
Asset Life Cycle
In Hardware Asset Management, when an asset is created we can assign its State and Substate (for example, In Stock with a relevant substate). Over time, the asset lifecycle changes — for instance, it may move from In Stock to In Use, then to In Maint...
Dynamically Selecting Hardware Model in Catalog Based on Variables
I'm working with Hardware Asset Management Professional (HAMP) in ServiceNow, and I've run into a challenge with the Hardware Model Library.For example, for the iPhone 13 mini, there are 288 separate hardware models in the HW model library—each uniqu...
Resolved! regarding flow designer
my task is to edit the flow designer, where if the requestor is president then the approvals should reduce to 2(hr and manager).In the present flow when someone raises a request, it goest to hr first then manager and then managers manager.so basicall...
IT Asset Management (ITAM) - Which partner to choose for a large scale implementation?
Hello Community, we are currently preparing to introduce IT Asset Management (ITAM) for SPAR Austria Group over 9 countries. We aim to transform from decentralized processes and applications to a central managed discipline using ServiceNow covering ...
Can we use SN Healthscan when don't have Licensed Impact
Hi, Can we use SN Healthscan when don't have Licensed Impact? I saw that HealthScan is described as one of the deliverables under ServiceNow Impact packages.https://www.servicenow.com/uk/legal/servicenow-impact.html Is there a community post or Servi...
Portal Side Filter
Hey All, I have a requirement to add a filter on a catalog Item (Hardware Asset Refresh Order). In my instance there is already a condition builder that defaults to Eligibility is true, but I can change it to whatever I want. However, on the portal t...
HAM Pro Stock Transfer Process
Identifying Assets for transfer to another Stockroom can only be identified one at a time. This can be extremely cumbersome for organizations where 20, 50. 100 or more are needed to be transferred. Has anyone come across this as an issue with their...
Getting error while running the CMDB health job for correctness
Hello All, I am getting below error while running the CMDB health dashboard schedule job for correctness . Please help me to solve this .
Stockroom
Setup stockroomsAs a Stockroom Manager, I want/need to create parent-child relationships to support stockroom management so that stockroom items are better managed.I know this is done when stockrooms are set up and details are available. My area of i...
regarding email notification
i should an approval table in an email notification, so i written a email script and added to email notification.When i am checking in preview notification the approval table is visible but after submitting the request and when i check in system logs...
regarding emails
I have added an email script for an approval table in the email notification.When i am checking in preview notification its displaying correctly but when i submit original request and looking at the preview email in system logs i cant find that appro...
Stockroom Stock Rule
We have a setup with 15 stockrooms in Hardware Asset Management, where the first stockroom acts as the parent and the other 14 are child stockrooms. According to the stock rules, when a product is requested, the system first checks availability in th...
