Issue with salesforce spoke
Issue with salesforce spoke.I'm using Get Records Action in servicenow to pull some details.. but some how Data Pill is not allowing to drilldown and select records in it?what was the issue?
Forum Posts
Trying to set catalog variable fields read only on record producer in sn_hamp_loaner_asset_order
None of the usual methods appear to have any effect. Anything special I need to do here?
HP Workforce Experience Platform Device Management
Reaching to hear from anyone who has Implemented HP Workforce Experience Platform Device Management.What worked well?Did you find it was of value?ORwe did not consider it and whyHP Workforce Experience Platform Device Management - ServiceNow Store
How hardware model normalized data supposed to be used
Hello,we have HAM installed and set up, the Hardware Model Normalization is also installed and set up. I can see most of the models are normalized successfully. The issue is I cannot neither display normalized model data in the list view nor on the f...
Resolved! Save button is missing in all stockroom section in HAM workspace
There is no Save UI action on the workspace , though it is is present in the native UI , its a global save UI action I tried enabling it to workspace , I checked the enable on workspace form , still its not getting reflected , Has anyone faced this ...
Need process documentation on Disposal Orders in HAM
Hi everyone, I’m looking for an end‑to‑end real‑time Hardware Asset Management (HAM) Asset Disposal process that organizations follow in actual business operations. I’m aware of the generic disposal workflow available in ServiceNow’s HAM documentatio...
HAM Mobile App Asset Serial Number Scan Leading 'S'
Hello everyone. We are in the process of implementing HAM processes around receiving assets into our stockrooms and then keeping them updated throughout the lifecycle, including using stockroom audits. One issue we're running into is around scannin...
ServiceNow Hardware Asset Management: How Hardware Normalization Works?
Hello everyone,I’m trying to understand how Hardware Model normalization works automatically when matching content is found in the library.In my discovery source, only the Name and Manufacturer fields are populated. The Name field sometimes includes...
Resolved! Limiting HAP Pro License consumption
Hello, Just want to make sure my understanding is correct. If we Opt-out any of the below categories (Refer screenshot) then HAM Pro license subscription will not be considered as consumed right? We have 50,000 assets in alm_asset table and we have o...
Asset Audits - Flag it when Scanning by Serial Number
When the Asset Manager scans assets by utilizing the manufacturer’s Serial Number bar code to perform an Asset Audit in ServiceNow’s Hardware Asset Management (HAM) product. The manager wants to add a flag, when the asset is scanned by Serial Number,...
Need help to understand OOTB workflow for hardware retirement /disposal
Hello All, I have been asked to work on implementation of Hardware asset retirement and disposal workflow ( possibly to have some automation in it) . Before proposing any custom workflow , i would like to understand whether there is any OOTB workflow...
IT Asset Management system properties
What are the OOTB System properties to be enable when you have basic (Asset Management) plugin in place.
Mfg Part Number and Supplier Part Number in PO line item
During HAM (Hardware Asset Management) Implementation, while pulling PO (Purchase Order) data, I come across two fields for Item / Model to be procured: Mfg part # and Supplier Part # In order to store these 2 attributes related to 1 line item, I am ...
The "Proxy Order" Challenge in ServiceNow HAM: Handling the TEM Middleman
I’m currently working a custom Integration Hub Spoke to automate mobile device ordering from our Service Catalog directly to a Telecom Expense Management (TEM) portal. The Architecture: ServiceNow Flow Designer ➔ TEM Portal (e.g.,) ➔ Carrier (AT&T/Ve...
HAM Pro solution for Returned Assets
We are trying to research HAM Pro out of box forms and how to implement them to change our process. I'm struggling with the return process and find a solution that functions similar to our way too custom scripted and complex process. Currently a for...