Hi All, when we crate a purchase order for consumable after the purchase order is received why the state of consumable is change to "in stock" and "available". do we need to consume them manually? how the state will be changed to consumed through pur...
We have a need to track loaner phone and laptop chargers. We have added charging cables to the consumable asset table since they don't have serial numbers. On the consumable asset records on the alm_consumable table, there is the ability to set the...
The OOB roles are pretty broad with regards to access for the HAM module. Is there a recommendation for a decentralized organization on how to provide access to asset operation but only allow updates to their team's stockroom or assigned assets? Any ...
We are trying to identify the relationship between alm_asset and Computers table. The assets we have in Stockroom(which are scanned by the Servicenow mobile app) also gets added in the Computer table. If we change a field in this record in the Comput...
I'm going through the asset reclamation flow to try and get a better understanding of it. My question is what happens during the flow when it's discovered that an asset is missing? As an example, the reclamation method is "ship" and it gets lost in t...
As per the OOB process for HAM, the Sourcing task is being generated as soon as the request is approved, it does not check whether the approvals are received on RITMs or not for that request. Is there any specific reason for that? And then, why appro...
We are reimplementing and previously customized Asset information such as the Cost Center, Owner, etc. into the Configuration Item table instead of utilizing the Asset table. However, we aren't fully implementing Asset. Right now it will only be bas...
Hi Team, Recently we found that the "substate" choices are getting created automatically for the Hardware Asset Table. On analyzing it we found that there is a custom flow for the Hardware Asset Refresh Task where we see the duplicate choices are co...
Whenever I create stanadard change, 2 initial tasks gets created automatically just after the CR submittion. Till this time no workflow is attached to the change. please suggest where i can find the configuration of such tasks
Hardware Asset Management, refer the official documentation
Hi All, I have done the JAMF integration with ServiceNow and it is successful. But after the integration I am getting below mentioned error for few of the records. Also there are sets remains in Pending state and some are getting Processed. I am not ...
Subject person how to set them??
Dell has a practice of reusing the same model number (i.e. 210_BGNT) for different configurations. They use the same model number based on a chassis and not the customized configuration. We maintain three configurations of the same chassis (64GB/1TB,...
Hi Community, We're working on refining our understanding of how Configuration Items (CIs) and Hardware Assets interact in ServiceNow, especially when data is coming from an external source like Microsoft Intune via Spoke. Our goal is to ensure we fo...
We have encountered an issue in the HAM Pro configuration related to the "Exclude from HAM" feature. Although we have opted in to specific categories under Hardware Resource Categories, we are seeing that the "Exclude from HAM" setting is still set t...
