What happens when a consumable is consumed from the stockroom?

[mfhaciahmetoglu]

Hi everyone,

I'm working with IT Asset Management in ServiceNow and I'm a bit confused about the process for consumables. I've been looking at the out-of-the-box "Consume" UI Action on the alm_consumable table.

My understanding is that when you consume a consumable, it reduces the quantity on the In stock record. I'm trying to figure out what happens next in the process. I see that for the consumed record, we have an individual record created and assigned to the person. So when I consume a consumable:

1. The quantity of the In stock record is modified.

2. New consumable record is created with "Consumed" state and assinged to the user.  

Is this correct

I am asking this because I am trying to automate this process upon a request that raised from the service catalog!

Thanks in advance.

Best,

Firat

[Swapna Abburi]

Hi @mfhaciahmetoglu 

What you described is exactly the default behavior with Consumables in Asset management. If Consumable to assigned to a user, a new consumable record is created with state as Consumed, assigned to details and selected quantity.

Also, the quantity is reduced from the Consumable record which was in stock.

Another imp. thing to consider, if the same consumable (irrespective of the stock room) assigned to the user again, it would increase the quantity of the consumable record that was previously assigned to the user. It will not create another record.