why system changing the state of asset from in use to in stock in servicenow.

[Eswar Chappa · Accepted solution]

Hi @Neeraja K V 

The below article will help you with your Query.

https://www.servicenow.com/community/ham-forum/asset-status-changes-to-quot-in-stock-quot/m-p/284046...

Mark this as Helpful / Accept the Solution if this helps.

Thanks & Regards,

Eswar Chappa

[Neeraja K V]

Hi Eswar,

Thanks for the update . But in my case 'in stock ' -'reserved'  is changed to 'in use'. Will this happen because of SCCM

[Ashok Sasidhara]

It happens because of asset lifecycle management processes. If it is changed to 'in use', the asset will have 'Assigned to' populated. Check the value in 'Assigned to' to find out the name of the assigned user. Then check for requests raised by that user. You might be able to find some asset related requests from the user whose completion would have changed the asset state.

[Shaqeel]

Hi @Neeraja K V 

The below article could help.

Asset Status 

Regards

Shaqeel