HPE Configure to Order
We have several HPE Servers that are listed CTO Configure to Order Is there a way to find a model # for these servers. and can they be normalized by part # in ServiceNow
Forum Posts
Resolved! Is there a way to safely configure the "Eligible for Refresh" scheduled job?
Problem: The "Eligible for Refresh" field on an asset is set by an OOB scheduled job that uses the "created on" date, and the model's useful life value to determine eligibility, but in our environment the "Created on" date is generated when the asse...
Record producer variables are not populated into custom table
I filled in all the variables in the record producer. After submitting the record producer (Cost Request), the variable values are not getting populated into the Cost Request table. In the Cost Request table, the Price Value field (which is a referen...
Hardware models seggregation based on country
Hi Team, We are using basic ITAM which comes with ITSM plugin , HAM PRo and SAM PRo are not enabled.We have two countries using the environment like USA and Europe.Now as OOB functionality when any CI/Asset is discovered, model id is mapped based on...
install e discovery agent collector
good afternoon, a question:is it possible to install the agent from the mid server or does it necessarily require an SCCM or INTUNE service?the sccm script side has infinite latencythanks to anyone who wants to give me a contribution
Resolved! Model Category Field Empty for All Asset Classes (alm_hardware, alm_license, alm_consumable)
Hello Community,I’m facing an issue in my ServiceNow instance where the Model field is showing as empty across all asset classes – including alm_hardware, alm_license, and alm_consumable.When I create or save a new asset record, the Model Category i...
Resolved! Add users assets into an email
Hi Community, We have a flow setup that will email a person's line manager a few days before their leave date and I want to add the leavers assets into the email, can anyone adivse on the best way to achive this as at present we can only get one asse...
Update asset tags when receiving a purchase order
The crux of my question is this: Is there a way to update Asset Tag information when receiving a PO where the assets have already been created with Serial Numbers and linked to a Purchase Order Line of the PO? Scenario:Purchase Order PO0010001 is cre...
Hardware Product Models for same model id
HI, Can anyone please help me with a product model related query? We have a requirement to configure 2 different catalog items for 2 flavors of the same laptop. I can see only one HW model for that laptop in ServiceNow content library. How do we proc...
Resolved! Asset Attestation in Xanadu Hardware Asset Management
Does Xanadu's Hardware Asset Management have a built in Asset Attestation in Inventory view?How to Setup Asset Attestation schedule in Xanadu Hardware Asset Management?Hardware Asset Management Paid Version is Installed. This is Yokohama Version: Thi...
Resolved! Question
What are some of the benefits of extending an existing table such as the Task table when creating a new application?a) You can repurpose existing fields by simply changing the label.b) Use existing fields with no modifications.c) Existing logic from ...
How to Purge Consumable Assets
Hi Folks, We're in the process of re-implementing HAM, as we had a poor rollout a few years ago. We've decided we'd like to start clean with Consumable assets, as our data is incredibly inaccurate. My question is this: Would we be better off deleting...
Resolved! Synchronization Issue Between Assets and CI Records Post HAM Plugin Activation
Hi team,After enabling the HAM plugins and completing the HAM guided setup and normalization, we noticed that CI records were updated. However, we encountered an issue: our CMDB was already present, and assets were present too but they were not synch...
Add Tax Rate (%) to Purchase Order Line Item
We are exploring the use of the ServiceNow 'Procurement' module without any direct integration to our actual Procurement system. Ideally we would like to build up a full list of Purchase Order Line Items that can then be sent as an email to our Procu...
Text Allignment in UI Builder
Hi Team,I have a requirement where I’m using a List component in UI Builder, and I want to center-align all the column values, including integers.I applied the following style:* {text-align: center !important;} This works fine for string values, but ...
