Resolved! No matches found on Loaner Asset Request
I have an issue with script include HampLoanerUtils that is run against the Loaner Asset Request to search for available 'Models' against location. Right now, it is not producing any results.
Forum Posts
Fix script for Product model re-formatting to comply to the normalized model in Content library
I have some issue with importing assets via Import set. Usually we import some assets from old systems, where the model is 99% not compliant with the models in the content library. Also during the import, I noticed the product model is created direct...
Normalized value for categories --Please cancel. Posted in the wrong forum
I have a tiering assessment with multiple categories. The questions within the categories have numeric values assigned. When I look at the metric results, I see the question have actual numeric values. But the normalized value for some of them is 0. ...
Normalization Possible or Not
Normalization was not enabled previously, so core_company is having duplicate data. Across all tables in servicenow this data of core_company is used and so is having inconsistent data all over. Is there any way to rectify these duplicated data which...
Can I adjust the payment schedule in an active contract ?
In an active contract the payment schedule field is greyed in our environment, meaning you cannot adjust it. It also seems not possible to change the value in this field by choosing the "Adjust" , "Extend" or "Renew" button. So how can we update this...
Resolved! I need to install TNI in my PDI
I need to install TNI in my PDI but unable to install as it needs to install hardware management which is not required by me, But I dont have an option, I need to have TNI it in my pdi where can I raise a ticket for this concern?
HAM Fundamentals On Demand - LAB Instance
Hi There, I am doing the above course (Hardware Asset Management (HAM) Fundamentals On Demand (Washington)) and I am trying to activate the Lab instance after doing the first 2 modules. The Lab has opened and I am in a trial instance of Service now b...
Managing AWS/Azure VM Instances and avoiding duplicate CI records and broken relationships
How are folks managing their cloud estate so that CIs remain clean and accurate and relationships (like software allocations or business application mappings) remain intact? Looking at our CMDB for Azure or AWS hosted servers. I see multiple records ...
Importing data on alm_hardware and it is not creating records on the Cmdb side.
Reaching out for your help/suggestions with alm_hardware import.I am importing data into the alm_hardware but it is not creating a ci on the cmdb_handheld_computing. I made sure that the model category "mobile devices" has ci class and asset class de...
Hardware Models normalized to the wrong product
We just implemented HAM Pro in our environment and we are experiencing some interesting situations with the normalization service. The models that currently exist in our system, which were created by Discovery, appear to be properly normalized. How...
Name of HAM PRO plugin
What is the exact name of HAM pro plugin ? is it sn_ham ?
How to edit the Consumables (Consume Button) to include Building/Floor/Room Codes
Hey Y'all!I am trying to edit the options available to fill in when assigning a Consumable Item. We want to be able to add in Building Codes, Floor Codes, and Room Codes, so we can assign equipment to a location. Any advice on how to add in these opt...
How to Implement a Hardware Asset Management System in ServiceNow?
I want to set up a system in ServiceNow to manage hardware assets like mobile phones. Here's what I need to accomplish:Importing Hardware Assets:I have an Excel sheet with details about the hardware (e.g., name, model, quantity, barcode, etc.).How ca...
PFA doc. How can I find which fields are being populated and how to treat untraceable assets in HAM?
PFA attached doc. I have 2 issues related to Hardware Asset Management - 1. I need advise on how can I find how some fields on alm_hardware are being populated. Its probably coming from some integration but I need to find which integration. I have at...
Reorganizing the Model Categories
We are currently reorganizing our hardware asset management categories. Our goal is to display only a few selected categories while hiding the rest. Are there any best practices we should follow for this process ?Additionally, we plan to update the M...
