Dell has a practice of reusing the same model number (i.e. 210_BGNT) for different configurations. They use the same model number based on a chassis and not the customized configuration. We maintain three configurations of the same chassis (64GB/1TB,...
Hi Community, We're working on refining our understanding of how Configuration Items (CIs) and Hardware Assets interact in ServiceNow, especially when data is coming from an external source like Microsoft Intune via Spoke. Our goal is to ensure we fo...
We have encountered an issue in the HAM Pro configuration related to the "Exclude from HAM" feature. Although we have opted in to specific categories under Hardware Resource Categories, we are seeing that the "Exclude from HAM" setting is still set t...
Hello team, I would like to perform Audit of Assets without using the mobile app. We have physical barcode scanners using which we will be doing the stock take. can some one please walk me through the process. I am reading https://docs.servicenow.c...
#Hardware Asset Management - Scan Asset to be included in transfer order line? I have a use - case around transfer stock order, using the Hardware Stock Order Request, I have a central warehous with all my laptops, I get a transfer order request for ...
Hi All,Requirement : I want only specific attributes to be editable for certain user group on alm_hardware table. The attributes which i want to be editable are 'install_status', 'substatus', 'assigned_to', 'asset_function', 'work_notes'. Apart from ...
Hi, Does anyone know how is the management of mobile subscription(details like SIM, IMEI number etc) different in HAM and HAM Pro
Is there a list anywhere that shows the compatible scangun technology that works with the Mobile Agent App? We are designing Asset receiving and Asset Audit and want to utilize the Mobile App, however, using a cell phone is not optimal in a large wa...
Hi ServiceNow I joined the 'Office Hours' Hardware Asset Management Zoom meeting yesterday evening. The Zoom meeting invite I accepted was sent for 18:00 GMT, I think that makes it something like 10;00 EST but on joining it was clear the meeting was ...
Hi Everyone, As per the synchronization on Asset-CI, Some fields are updating on CI when Asset is updated. This is expected behavior as per BRs available for synchronization. The updates on CI are happening only on friday early morning hours. we are...
Does ServiceNow provide a method to load the end of life date for all hardware models? I thought Content Service might provide this information, but it only gives us information on newly discovered models.
I need help on where I can find UNSPSE class, commodity, family and segment information in Service Nowfor example, I have a laptop "HP ELITEBOOK 840 G4" and below are the Unspsc detailas from ungm.org website. How can i find below information in serv...
We would like to reclassify Monitors as Hardware not consumable. Will this be achieved with our new import of hardware assets and consumables, or is there a way to change the class on these now? Class = Hardware / Category - Docking StationClass = Ha...
The normalization status of all the Hardware Models of my Instance is either "Match not Found" or "Manufacturer Normalized". No models have the Normalization Status "Normalized" even if the models are present in the Normalized models list. Even after...
I am experiencing an issue with the event triggering and notification process for certain users. The event is successfully being triggered via a business rule attached to a catalog task. I have configured the business rule to only activate for a spec...
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