We have a hardware table where we have made 'Serial Number' as unique so that no 2 records have same serial number.But for old records we have multiple Hardware records which have same Serial Number. Is there any way so that users can select the Hard...
All, We've just implemented HAM Pro and moved from legacy ServiceNow instance which did not have HAM module but just ITSM. HAM concept is new to everyone.We're implementing process flows, for requesting a hardware we want to put it into a stockroom i...
In my PDI, if I try to do an insert and stay (for ease of recreating problem) I get a message - Error MessageError: Duplicate Entry - Matching Configuration Item found.In my actual instance, I do not get this error, and I create duplicate CI's. Can a...
Hello Experts, I have been trying to understand how the ‘source request’ workflow is triggered. When users submit the OOB asset catalog items, the base workflow and source request are triggered. I noticed those catalog items are linked to the flows f...
Hello Could you please help me to resolve this issue, in fact, i'm setting up HAM and i'm trying to add asser_action in the related list "affected ci" to incident and change. but , i'm not able to find out this column asset_action , i searched in the...
Hello, I understand that by default the Prepare task is auto generated two days before the start day in the loaner order request workflow, but I'd like to be able to start the task sooner. I've been told to modify the Number of days required for prep...
All. I have not been able to find much about this and how to get it changed. I am guessing there is a behind the scenes script potentially setting this short description. We have a Hardware catalog Item that is showing an inaccurate short descriptio...
Hi there - is there anyway for HAM to alert when consumable get to a certain number.... example alert gets sent out when there are only 5 monitors left. Hoping this is a feature. Thanks in advanced!
I need to document the integration between ServiceNow ↔ SCCM/ MECM in our organization.I will be reaching out to the SCCM guy. 1) What are the things I need to be looking for?2) What tables should I check?3) What and where should I check is coming ov...
Hello,Does anyone have experience with case related to physical asset which is lost (key, card) how to handle this in Servicenow?How to enable functionality, locate , identify, which application would be useful for that?Ex. Company x send their emp...
Hi,Due to security reasons we are not allowed to implement mobile applications like Mobile Agent or Now Mobile on our instance.With this statement in mind does somebody already 'rewrote' the mobile applications like Stockroom and Location audits, Cre...
Hi All, We are still in the very early days of our HAM Implementation and I'm trying to get a grip on what is the best approach to reporting on KPI's.What would be you recommended go to KPI's for early stage (Crawl) HAM process and then what would yo...
How to dot walk a cmdb_ci_pc_hardware table custom field to alm_hardware table ? But I do not have any reference field of cmdb_ci_pc_hardware in alm_hardware. Ihave only configuration item field(cmdb_ci)field.Any idea how to do this?I do not want to ...
I discovered that ServiceNow has finally established a table in the CMDB to store information about mobile devices through this forum. After upgrading my ServiceNow version to Tokyo, I am unable to locate the cmdb_ci_handheld_computing table. Could s...
When creating a new hardware model in the [cmdb_hardware_product_model] table, is it possible to add an image of any type (in my particular case a .png of the model) to the hardware model record without any customizations?
