How to practice if i learner
I want to take certification and started course with on demand courses welcome to servicenow, and I interested in HAM & SAM certification. Can u pls me how to practice during courses.
Forum Posts
Where are the actual HW and SW Contracts Stored?
When we implement HAM and SAMp can we start the actual signature contracts within ServiceNow? Do we integrate with Docusign? Do we keep contracts in another system and relate from our HW and SW Assets? Recommendations and guidance appreciated
Warehouse design more in-deep
Hi,For a certain Stockroom Aisles and within an Aisle Spaces can be defined. This is fine but in our stockroom we need some levels more. A Stockroom contains Aisles. An Aisles contains Racks, A Rack contains Levels and a Level contains Places.In thi...
HLD for ITAM - HAMPro
Hi All, This is my first time creating a HLD and any assistance on the following would be highly appreciated. Performance requirements: "Performance requirements must state how many end user devices the solution must support etc. How many admins will...
Adding Asset Management to the unified search context/produce results in Asset Workspace
im working with the Asset Workspace. my goal is to be able to search table alm_asset for asset tag and or serial number while the user is in the workspace and have the selected result open in the workspace. i am able to do this within the SOW and i w...
CIs not created from asset (not all model categories)
I am running an import and transforming the Excel file for record creation in alm_hardware. The transform map populates the following asset fields:- serial_numbermodelwarranty_informationasset_tagmodel_categorypurchase_dateI can see the asset record ...
PFA screenshots. Do we have to pay extra for HAM?
PFA screenshot. I have installed HAM in our DEV env.What I am trying to understand is if we have to pay up extra for HAM or not.We sent an email to ur account manager and we got the below response. I was expecting a firm response from him but his res...
Lost and Stolen Process flow diagram
Hi Team, I am looking for standard Lost and Stolen Process flow diagram. Is there any OOB process flow diagram or if some one has created one please can you help to share the same. Thanks & RegardsKalpesh Jathar
Join clm_m2m_contract_asset and alm_hardware tables
Hi. Im trying to create a report that shows asset with and without a contract. Report need to show asset and contract information (also asset that does not have a contract) is there anyway to join clm_m2m_contract_asset and alm_hardware tables ?
HAMAssetRefreshUtils :script include
Hello community, Could someone explain what does "HAS_ONLY_TNI_ENTITILEMET" from the function called "refreshAssetsfilter". What does the " If " condition doing thanks in advance
VIP Approval in the Requested for in workflow
I want to configure dynamic approvals in a workflow by finding the VIP user within the Requested for organization's hierarchy. The VIP field is present in the user table and is set to true for both managers and their managers. VIP approval is the thi...
Resolved! How to use Barcode scan gun with mobile agent
Heeeeeeeeeeelp!I need the ability to use a scan gun instead of the camera when doing disposal or audit scan via the mobile agent.Our teams in the stockrooms refuse to use the camera as it does not work well. We need scan gun option on the audit/disp...
Discovery of Windows subnet fails, individual IP discovery succeeds
We have a situation where bulk discovery of Windows servers in a subnet results in failures and IP Blacklists. But when we go back later we have found that doing a one off discovery will work fine. If the discovery IP Range is 10.20.15.0/24 the W...
If an organization gets you to streamline their HAM process, what would be your 30-60-90 day goals?
They have gone live with ITSM and ITOM but are not very happy with ITAM implementation. They have HAM but not HAM PRO. They need to be advised if its worth investing in HAM Pro. Also, bear in mind they have already invested in SAM Pro. What would be ...
can't import content library in the product model table
hello,I need to import some non-discoverable CIs into the CMDB and create Assets out of them. For that I'll need to import the product models along with the CI data. When I was preparing the Import set, I noticed that the existing models in my instan...
