Workflows

[AJ5]

Hello,

I have a question regarding the OOTB workflows in ServiceNow. The documentation states that these workflows are configurable, but it does not clarify whether we should modify them directly or create a copy to work on. Since the OOTB workflow is very basic and does not meet our needs, I would appreciate any recommendations you might have on how to proceed. Thank you in advance! 

[Juhi Poddar]

Hello @AJ5 

• As a good practice if we want customization in OOTB workflow, we can clone it then customize and use it.
• No need to deactivate the OOTB workflow.
• Just replace the old workflow with new workflow wherever needed.

Hope this helps!

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Thank You
Juhi Poddar

[Runjay Patel]

Hi @AJ5 ,

Yes , you should be, else it will trigger both workflows.

Accept the solution if it helped.