This blog highlights the November 2021 releases for HR Service Delivery on the ServiceNow® Store. Store innovations enable ServiceNow to deliver and update apps rapidly between major family releases. More information on the Store can be found here.
In the November 2021 Store release, ServiceNow HR Service Delivery helps you meet the ever-changing needs of employees no matter where or how they choose to work. Employees will need to find the services, systems, and information they need across all departments, from one place, and on any device. The faster they navigate these experiences, the greater productivity and engagement they experience.
Learning Posts Enhancements
Traversing between different portals and activities can make learning feel like an inconvenience rather than an empowering professional journey. With ServiceNow, employees can achieve their career goals with ease and flexibility from a centralized destination. Support employees every step of their career by syncing courses from third-party sources directly to the Employee Center. Our new integration into Saba furthers the breadth and depth of personalized learning content you can drive directly in the flow of work. To help organizations proactively support employees, Learning Posts now leverage machine learning to intelligently personalize and recommend courses based on Employee Profile attributes. If employees still need additional learning materials, a quick search on the Employee Center can now surface relevant course opportunities aligned to their professional needs. On the go? No problem, easily view and complete learning tasks on the Now Mobile app to stay on track with your learning goals.
What’s New?: Saba Integration
Additional Resources: Learnings Posts, Documentation, Blog
HRSD Advanced Integration with Oracle Cloud HCM
With a geographically dispersed workforce, the need for digital tools that support flexibility is crucial. Employees and managers need simple and consistent access to the information and services to maintain productivity. To ease the navigation between your existing tools, ServiceNow’s Advanced Integration with Oracle Cloud HCM enables employees to view the holiday calendar and raise requests about time-off discrepancies, payroll, direct deposit, and total rewards directly in Employee Center. ServiceNow eliminates the frustration of jumping between different portals by enabling employees to self-service from a unified, multi-department destination.
What’s New?: HRSD Advanced Integration with Oracle Cloud HCM
Additional Resources: Other Store Integrations, Data Sheet
Employee Center Enhancements
Looking to jumpstart your transition to the Employee Center? To fast track your move, you can now easily associate all your existing content to taxonomy topics through our new bulk tagging process.
Looking to drive a modern intranet experience? During this time of constantly changing organizational policies and working models, it’s important to keep employees informed with timely communications. Our various content publishing enhancements in this release will help you streamline the creation and scheduling of popular content types like banners, announcements, and videos to ensure relevant updates and information are delivered with ease. Continual improvements across the Mega Menu, Quick Links and My Active Items widgets on the homepage also provide better employee experiences when they search for the content and services they need.
What’s New?: Bulk Tagging for Content Taxonomy, Content Publishing Enhancements, Home Page Enhancements (Mega Menu, Quick Links, My Active Item)
Additional Resources: Employee Center, Employee Center Pro, Employee Center Forum, Employee Center Playlist, Documentation
Email Layout and Template
Keep employees informed and up-to date with enhanced and rich email notifications. These new, out-of-the-box layouts and templates are designed with best practices to improve the employee email experience with web responsiveness, a new header and footer, and links to unsubscribe and change preferences. Easily configure to match your branding guidelines for consistency.
What’s New?: Employee Experience Foundation application
Additional Resources: Documentation
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