Add more detail on My Task in Portal ESC

Dinh Nguyen
Kilo Sage

Hello everyone,

I want to change the display content of Approval in My Task, but can't find a way to do it. Is there a configuration to make changes like the image below or can I just customize the widget?

Please help me.

Thank you so much.

DinhNguyen_0-1730955824822.png

 

1 ACCEPTED SOLUTION

jcmings
Mega Sage

Credit goes to James Chun in this Community post

 

You will have to create/update the To-do configuration.

  • Navigate to Employee Center > Administration > To-dos Configuration
  • Filter the Table column with sysapproval_approver

jc21_0-1731091000317.png

 

  • Open the Approvals record
  • In the Task Configurationrelated list, create/update the corresponding record where the Reference table is Change Request (may differ for your use case)

jc21_1-1731091000282.png

 

 

  • Note that the change will be applied to the Open tab only. To modify the configuration of the Completed tab, repeat the above for records where Tab = Completed

Refer to the document for additional details - https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/employee-cente...

 

 

Another link that may be helpful: link

View solution in original post

3 REPLIES 3

jcmings
Mega Sage

Credit goes to James Chun in this Community post

 

You will have to create/update the To-do configuration.

  • Navigate to Employee Center > Administration > To-dos Configuration
  • Filter the Table column with sysapproval_approver

jc21_0-1731091000317.png

 

  • Open the Approvals record
  • In the Task Configurationrelated list, create/update the corresponding record where the Reference table is Change Request (may differ for your use case)

jc21_1-1731091000282.png

 

 

  • Note that the change will be applied to the Open tab only. To modify the configuration of the Completed tab, repeat the above for records where Tab = Completed

Refer to the document for additional details - https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/employee-cente...

 

 

Another link that may be helpful: link

Hi @jcmings ,

Thank you so much, have a nice day sir.

sharayuwank
Tera Contributor

Hey Dinh,
have you followed the same steps and accomplished what you wanted.