Adding members of a group as a Collaborator for a case

[shalini44]

Hi all, 

I am looking to add members of a certain group to be added as collaborators for a particular HR Service. Is there an easier way to add a group of users to be the collaborators? OOB the only option is to add one user at a time to be a collaborator on the case form. It does not allow us to add a group?

Thanks for any suggestions!
Shalini

[Rob Sestito]

Hello Shalini,

I would say one way you could do this is by creating a Business Rule to control when and how this would take place.

For example (similar to the Add HR supervisors to watch list business rule that I believe is OOTB):

Probably a Before BR

• Of course, give it a name
• Check off Advanced
• Pick which HR Service you want this to happen with
• Update and Insert = True
• Create your script to handle adding a collaborator group

I don't necessarily have time to try to create a script for this right now, but hopefully this gets your in the right direction to do so.

Thanks,

~Rob

[shalini44]

Thanks for suggestion Rob!

We decided to use daily scheduled job to add collaborators.

[Rob Sestito]

No problem at all Shalini - best of luck!!

Take care!

~Rob