Creating a Print UI Function

Rob Sestito · ‎11-12-2018

Hello SN Comm,

I need some help in creating a Print Function for our HR Case Forms. Mostly for Employee Relations Cases, as they may sometimes need to print certain things from their Cases for legal/compliance groups for investigations.

I did find the following: https://community.servicenow.com/community?id=community_question&sys_id=cb5ecfeddb9cdbc01dcaf3231f961919

However, this has not worked for me when I attempt to point everything to the tables I need this to be one.

Overall I would like to follow the structure from the link I provided above. I would like to click on a UI Action based on the form I am in, bring me to a UI Page, that as another UI Action to click on, to allow me to (if possible), select from a number of fields to be printed.

Anyone able to help me out with this and or if someone else has done this and I am just unable to find it here on the Comm - to point me in the direction of it?

I greatly appreciate any help on this!

Thanks,

~Rob

Rob Sestito · ‎11-16-2018

First, Thanks everyone providing options/suggestions with things. I reached out to SN directly because when I would try to use the system Print Friendly Version

Even that would cut off the additional tabs of information from our HR Case forms.

From ServiceNow:

It is part of PRB1153520 has been opened with our development team to correct the issue. The problem has been corrected in our upcoming Madrid release and we are currently targeting Kingston Patch 12 for the back-port.

Our instances are on Patch 9 for Kingston - so we will look to see if they can get this to Patch 12 and have it corrected. The workaround however, from the Tabs we have - I have to take Fulfillment Instructions and move it to the end of the list like so:

Originally, this tab was the first one, and we moved it to be the second one. But, workaround in order to be able to print everything is to move it to the end. Now everything shows up using the system print friendly function:

Again, Thanks everyone that helped with this. The system printing function will be just fine for us.

~Rob

View solution in original post

Ct111 · ‎11-12-2018

Check the below link if it helps

https://community.servicenow.com/community?id=community_question&sys_id=0f4a0ba9db5cdbc01dcaf3231f961948

https://stackoverflow.com/questions/33732739/print-a-div-content-using-jquery

Mark my ANSWER as CORRECT and HELPFUL if it help

Rob Sestito · ‎11-13-2018

Hey creative,

I have seen the first link you sent, tried and failed. It was not working for me.

I followed your 2nd link, and am trying that out currently. I did not see where this should be exactly implemented. Therefore, I assumed it is supposed to be added to a UI Page? If so - I have put in the HTML and the JavaScript within the Client Script section, and with no processing script.. Does that sound right?

If so, what afterwards? Am I supposed to tie all this into a UI Action?

Are you able to provide more direction on this involving the 2nd link suggestion you sent?

Thanks,

~Rob

Rob Sestito · ‎11-13-2018

Hey Creative,

The suggestion from the 2nd link is working - however, to an extent. It's doing the same thing I told balu25int the system was doing with their suggestion. When I click on the printer icon, it brings up the form to print, but still cuts off all the info from other tabs in the Case View.

It just stops producing the rest of the form - that I want to print out.

Ct111 · ‎11-13-2018

Hi Rob, Can you put this line in ur UI action to see print preview of your form window.print(); In that check if all details are coming or not , If all details are still missing then I would insist you to fill the details of all the tab save the form and try again and let me know the result Mark my answer as correct and helpful if it helped