Additional comments are not capturing on activity log for one of Case management scopped application

sony8
Tera Contributor

I am working on ServiceNow case management application where I built a new scoped application SCH.

For our new scoped app the additional comments are not capturing in activity log still it was enabled from form layout and configure available field from filter activity on the form

 

Tried many ways to debug but not able find the root cause why additional comments are not getting capturing on activity log in my scoped app SCH.

If anyone has any idea please help me.

Thanks in advance.

 

1 ACCEPTED SOLUTION

Gautam16
Tera Expert

Remove the activities(filtered) from the form layout and re add on the form. Sometimes auditing will not be enabled on the table when we extend the table. 

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5 REPLIES 5

Gautam16
Tera Expert

Remove the activities(filtered) from the form layout and re add on the form. Sometimes auditing will not be enabled on the table when we extend the table.