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Knowledge article visibility in Virtual agent

Hi,There is one requirement where I need to get a particular knowledge article links in the virtual agent bot when someone types the metadata of that particular knowledge article. How can I achieve this? Thanks in advance!!

Timezones in Scheduled type Trigger in Flow Designer

Hi all , I have a flow Scheduled to run daily at 10 .00 am , but it was getting triggered on America/ Los Angeles Time zone by default. I cannot Run the flow at 9.30 pm Los angeles Timezone (whice is 10 am in India ) as it effects the flow logic .ple...

Madhan007 by Tera Contributor
  • 445 Views
  • 1 replies
  • 0 helpfuls

Resolved! What restricts HR groups from non HR roled users?

I only see a delete ACL OOB for HR group members where Group is 'HR' or Group.parent = HR. My user has user_admin role and sn_hr_core.manager roles where the latter was specified in the ACL delete OOB. Still it can't delete the record from group memb...

ge3 by Tera Expert
  • 1063 Views
  • 8 replies
  • 2 helpfuls

Resolved! Using ServiceNow for HR Recruitment

Hello, Is anyone using ServiceNow for the HR Recruitment process? So from processing applications, to arranging interviews and so on. Thanks in advance.David

davidsmith by Tera Expert
  • 2055 Views
  • 2 replies
  • 2 helpfuls

Case Opened Notification condition

Hi, I am thinking to customize condition of notification for Case Open.OOTB notification will be sent when the record is inserted, active is true, transferred from is empty and universal request is empty.When HR agent create case in Agent workspace, ...

Lifecycle event one task closed cancelled

Hi @Sandeep Rajput ,There is one requirement as per HR Life cycle once case created & task & others activity will be created based on the container configuration. but if first task cancelled then next flow will not be triggered, can we handle through...

Connected Contect Redirecting to Wrong Page

Hello, I am working on the employee center portal right now. Underneath my IT topic, I want to add "Knowledge" which links to the knowledge base page kb_home. I set this up via connected content, but it is redirecting me to the wrong page. As you can...

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TylerRyan by Tera Contributor
  • 392 Views
  • 3 replies
  • 0 helpfuls