Hi All,A user has sent a attachment via compose mail and from servicenow , Fromlogs it is showing the attachment has been sent. Attachment size is within the limit of outbound email property size. But in their outlook the attachment is not received b...
Hey everyone, I need some help with a survey issue. I have a survey that is sent to users during the progress of an HR case, and it's all set up in the Human Resources: Core scope. Users with the sn_hr_core.basic role should be able to see the respon...
Can HRSD have multiple surveys?Can the ER COE table have a different survey vs the HR Case COE table?What are the survey trigger conditions?Can a HR service have multiple surveys?
Hi all,We had an Integration Requirement where we pass the 'Name' parameter in the Rest Api message and get the respective 'ID' in return. But for this, I dont Understand why POST method has been used instead of GET method. Please pour your insights...
Hello,I am trying to use the below mail script to fetch only the latest comment for our HR Case email notifications. When I test this, it's also pulling in [code] and [/code] tags into the comment body. How can these be removed?
Hello! I am looking to see if anyone has configured a solution to a request I am trying to solve for. I am looking to report on the average time that our HR Operations assignment group takes to work as a case before it is closed. I am familiar with m...
Hello All,I'm new to ServiceNow HRSD and its roles,I am going through some requirement and it includes the new hire role sn_hr_core.hrsm_new_hirehere are the details regarding the requirementso whenever the new hire process is activated, it triggered...
Hi All,I have a custom table and there are two fields called code and name . There are duplicate entries in the table. Under code there are 3 records . I ran a glide aggregate and got the records and using gliderecord i need to update the active as ...
I have topic header color issue.As you can see below in the main menu topic name's color are same (white). But if I open the each topic (software and It for it) their header text colors are different (software = white, IT ofr IT = black). I want to ...
Hi, When "sn_hr_core.hrsm_employee" role gets added to an employee? What is the rule/script that controls adding this role? Thanks
We have checked Disable comment in our knowledge base but still Leave a comment box is showing in knowledge article. Please suggest
Hi everyone, I have a group for example called HR Admin Team that has the human_resources type on it. That group type ensures that users on that group can see every HR Case.Then I created a group called HR Admin Restricted, that has a custom type cal...
In HRSD, I have created one Record Producer to create a case on HR Talent Management table from Employee Centre.When I am submitting the request, only header is visible. Other than that, nothing is getting displayed on the screen. And also, not abl...
I have same choice list values for multiple variables, what is a best way to do this instead of adding the values multiple times?
Hi All, my requirement is to show the HR cases to the agents which belongs to Case assignment group. scenario: HRC1233562 is assigned to "Xyz" group. HRC2324342 is assigned to "Qwerty" group. HRC8954854 is assigned to "Test" group. HRC1233562 should...
