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Group Roles not inheriting from parent group

Hello,  I am having an issue with newly created child groups not inheriting the roles of the parent group. We have a parent group "HR" with the sn_hr_core.basic role, inherits is set to True. When I create a new group with HR listed as the parent, th...

ErinF by Tera Expert
  • 2628 Views
  • 3 replies
  • 1 helpfuls

Resolved! Hr agent workspace

I am not able to option to change the application for agent workspace to "Agent Workspace for HR Case Management".please refer the below screenshot.

hr agent workspace.png
Imran31 by Tera Contributor
  • 1865 Views
  • 9 replies
  • 3 helpfuls

DSAR

Hi ServiceNow Forum, I’m interested in understanding best practice for Data Subject Access Requests (DSAR) and using ServiceNow, Is there a business case or guide available for this? thank you  

Child HR case on Ec pro portal

Hi there, I have scenario where I'm child HR case is not visible on EC pro portal for opened for user. do have any restriction for child cases? Thanks

Chaithra by Tera Contributor
  • 323 Views
  • 1 replies
  • 0 helpfuls

Resolved! HR Benefits vs HR Total Rewards COE

Hello, Can someone please help me with understanding how the HR Benefits COE is different than the Total Rewards COE?Is there any OOB HR service that is part of the Benefits COE? Thanks!

AS36 by Tera Contributor
  • 2350 Views
  • 3 replies
  • 0 helpfuls

Parsing rest api data

I am getting back data from external system from rest api, I am trying to parse it but could not get it to work.{"meta": {"totalItems": 736,"pagingOffset": "0","pagingLimit": "1000"},"allPerson": [{"Id": 332,"RCId": "000001","Type": 1,}, {"Id": 333,"...

samadam by Kilo Sage
  • 456 Views
  • 3 replies
  • 0 helpfuls

Cloning issue

Hello Developers,We recently performed a cloning process from our Production instance (Vancouver version) to our Temp instance (Washington version). After the cloning, we noticed that our application is not functioning as expected. I have attached sc...

Jay_0-1724864930497.png Jay_1-1724864960667.png Jay_2-1724864977555.png

TPRM question responses

Hello all, I have a requirement to build a report to show all third parties who answered to specific questions (Risk questionnaire) and with specific responses. I'm using "asmt_metric_result" table to get the association between the third party -> qu...

Srini by ServiceNow Employee
  • 380 Views
  • 1 replies
  • 0 helpfuls

Manager Hub not getting enabled

Hi All, I have installed the Manager Hub and Employee center Pro in my instance. I can see "Your Team" in the menu but not able to see any menu item under it, when I click on that it gives the error message like " ErrorThere is no destination set for...

uma17_0-1721289543970.png
uma17 by Tera Guru
  • 711 Views
  • 2 replies
  • 0 helpfuls

lifecycle event REMINDERS for HR task

Hi all, I am working on a preboarding life cycle event, I have 2 activities within the same activity set.   Complete I9 section 1(HR Task)Complete I9 section 2(HR Task)   I need a reminder for both.   Section 1 trigger after task is created, I want a...