Delete Options for ER Admins for Involved Parties
Dear Friends, Looking for some help where ER Admins can delete Involved parties/case participants. OOTB option is not available for them.
Forum Posts
Knowledge article in Portal
Hello guys,I want to know how can we disable the author name or rating or publish date or the number of view for knowledge articles in portal?Like in the below screenshot, lets say I want to remove the views or the author name, How can i achieve it ?...
checklist item names are empty
The functionality of creating a checklist and using templates all works fine.My question comes after creating case, On checklist item table checklist is missing. I have requirement Checklist - Able to Make Mandatory.
User is not able to see few HR Tasks in Portal under To-dos
User A is not able to see the tasks in Portal under To-dos. She has been added as a delegate to user B. user B is able to see the tasks in portal but when those same tasks are assigned to user A she is not able to. Even if we remove user A as a deleg...
Can we override the color and font using widgets for the kb articles in front end
is it possible to override the content style like (color of the text and if we hover the link it should be displayed in red color).I tried making changes to cloned widget of KB Article content and the changes were not reflected.Any help would be high...
Service Configuration forms: field client script help
I am new to trying to do this stuffin Service Now and I have trouble finding the help in the documentation and I come from a web development background. I am trying to make an onchange script for a specific field in a form so that when it changes, i...
Resolved! Auto Populate Due date for HR Case with 5 business days.
Hi, If HR case is changes to awaiting acceptance state , Then Auto populate Due date on HR case with 5 Business days from when HR case is changes to awaiting acceptance state.HR case is closed after 5 business days from when HR case is changes to awa...
The Live Chats for Human Resources should route to the Specific assignment group
Hi All, Can someone please help me on below query The Live Chats for Human Resources should route to the specific "Operations" assignment group to respond to Please help me to achieve this. Thank you..
Rest api question
I have a scheduled job calling a rest get message. I need that loop though and get 1000 records at a time. How can I do that calling the rest message created? How can I pass the loop parameter to the rest message from the script?
Catalog Builder and Employee Profile Update
Hi, I am trying to create a new catalog item in Catalog Builder. What I would like to do is create something that is similar to the OOTB Employee Profile Update. This is part of a larger LifeCycle Event for a New Employee Onboarding. The issue I am t...
How to restrict HR agents from reopening closed HR cases?
Hi,I have a requirement that if a HR case is closed complete then HR agents should not reopen it. Only HR Admins should be able to reopen them. This is a common requirement. Do we have any OOB setup for this or do I need to create ACL?
Close complete button not checking mandatory fileds in hr agent workspace
HiIn HR agent workspace, in HR case when we click the close complete button, if the mandatory fields are not filled- getting the alert error that mandatory fields are not filled but action of closing the case is happening which should not happenIf th...
How to add thumbs up & thumbs down feedback actions on response template?
"How do I add thumbs up and thumbs down feedback actions to response templates in Agent Workspace? Please refer to the screenshot below. I need help with this, as I’m new to this kind of requirement." @Ankur Bawiskar @hvrdhn88 @asifnoor @Jaspal Singh...
Upcoming Events widget
Hello, I am wanting to include the Upcoming Events widget in an Employee Center Pro portal. I'm wondering if it is possible to display upcoming events and holidays based on region of where the user is located, and tailored to their user role. Is it a...
Help expanding search of Agent Assist (HR Agent Workspace)
We have a separate knowledge base for our Policy library, and I want to add another search element to the Agent Assist (on the right side bar of Agent Workspace). I tried to get assistance from HI support, but they only pointed me to documentation th...