AI search Virtual agent

[Community Alums]

Hi experts, how can we remove this 'I need more help' option from VA aisearch.

Thanks in advance.

[Samaksh Wani]

Hello @Community Alums 

You can navigate to sys_cs_topic table which contains all VA topics and mark these ai search topics inactive whichever you want to disable.

Plz Mark my Solution as Accept and Give me thumbs up, if you find it helpful.

Regards,

Samaksh

[Community Alums]

Hi @Samaksh Wani , not the topic but need to remove that option from the Topic.

[Community Alums · Accepted solution]

Hi @Community Alums ,

Greeting!

Please go to topic >AI Search

Follow the screenshot. 

Remove the option "I need more help.."

I hope this helps!

Regards,

Hemant 

[Gintarelissss98]

Hello, to make changes to a script in AI Search, you need to duplicate the design and publish it with the applied changes?