AI search Virtual agent

si21
Tera Guru

Hi experts, how can we remove this 'I need more help' option from VA aisearch.

vs10.png

 

Thanks in advance.

1 ACCEPTED SOLUTION

Hemant Goldar
Mega Sage
Mega Sage

Hi @si21 ,

 

Greeting!

Please go to topic >AI Search

Follow the screenshot. 

HemantGoldar_0-1694698853918.png

HemantGoldar_1-1694699070496.png

Remove the option "I need more help.."

 

I hope this helps!

 

Regards,

Hemant 

 

View solution in original post

4 REPLIES 4

Samaksh Wani
Giga Sage
Giga Sage

Hello @si21 

 

You can navigate to sys_cs_topic table which contains all VA topics and mark these ai search topics inactive whichever you want to disable.

 

Plz Mark my Solution as Accept and Give me thumbs up, if you find it helpful.

 

Regards,

Samaksh

Hi @Samaksh Wani , not the topic but need to remove that option from the Topic.

Hemant Goldar
Mega Sage
Mega Sage

Hi @si21 ,

 

Greeting!

Please go to topic >AI Search

Follow the screenshot. 

HemantGoldar_0-1694698853918.png

HemantGoldar_1-1694699070496.png

Remove the option "I need more help.."

 

I hope this helps!

 

Regards,

Hemant 

 

Hello, to make changes to a script in AI Search, you need to duplicate the design and publish it with the applied changes?