Any way of knowing the source of HR case.
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‎04-12-2023 01:01 AM
Hi Community,
Good Day!
Is there any way of knowing where HR case is created from Agent Workspace- Create HR case. I have to set source field if it is created from integration, inbound action , HR case creation form.
For integration and Inbound action it is clear, but how can we determine whether HR case is created from Agent workspace- Create HR case page.
Advance thank you for help!
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‎04-12-2023 07:50 PM
If OOTB choice does not meet your requirement, you can add the choice in the source field.
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‎04-13-2023 02:32 AM
Hi @Drishti ,
Unfortunately, there is nothing OOTB to determine if the case was created from HR agent workspace as of now.
The Source field wouldn't make sense here as it's specifically used for HR integrations sources not workspaces.
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‎08-08-2023 06:22 AM
Hi Drishti,
You can try below approach in before insert BR :
Vikrant