Ask the Expert: Center of Excellence (CoE) and HR Services - HR Service Delivery

[Lisa Latour]

Are you a ServiceNow customer looking to understand the Centers of Excellence (CoE) structure? Are you looking to configure your HRSD processes leveraging HR Services? Are you looking to take advantage of all the latest features and functionality available in our new release?

If yes, then don’t miss this session! We will be discussing the benefits of the CoE table structure as well as the features and functionalities of the HR Services and where these can help you simplify your processes while enhancing the employee experience.

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FEATURED SPEAKER

Michael Sheridan is a Product Manager at ServiceNow responsible for HRSD Implementation Success and Partner Enablement within the HR product. In his role, he helps customers and partners alike with good practices for the HR product. Michael has more than sixteen years of experience in application development, 7 of them in the HR Technology industry.

Originally recorded January 17, 2019

[Maheshwar VS]

Is it possible to change the COE once a HR case is created? or what is the best practice if a case is incorrectly created with different COE and the HR technician wants to change the COE.

[michaelj_sherid]

Hi Mahesh,

The best option would be to use the transfer case functionality and select a different HR Service. This will put it in another COE based on the HR Service that was selected.

Mike

[Maheshwar VS]

Thank you so much but this closes the existing case and creates a new case. Is there a OOB logic behind this because of COE cant be changed for case which was already submitted?

[Jeff Booth]

We have installed the HR SD spoke for Oracle HCM - is there any tech documentation specific to what needs to happen on the Oracle side for this to work?