Hi Community,
we encounter a problem when it comes to attachments from Inbound Actions.
The goal is of course, to get attachments displayed in the created HR Cases, which unfortunately does not work by itself - at least not everytime.
When checking the email attachment-table, I can see that the file was found, but no action has been performed here:
Since we are not talking about a custom table, I expected this to work by itself, as it does e.g. on Incident records.
Other posts mentioned, to enforce the copy-over within the Inbound Action script, but because the copy function seems to work at least sometimes, I'm hesitating here, since we also don't want the same attachment to show up twice on one record.
My imagination slowly comes to an end and the only idea I have left would be a scheduled script execution, checking the email attachment-table for unprocessed files....or a delayed script initiation from the Inbound Action, which does the check after x minutes and copies the file over, if needed. However, this doesn't sound like a best practice.
So did anyone have the same issue before and can give me a hint on how to fix this otherwise?
Thanks in advance!
