Auto close hrcase based on user response

[Mounika280]

Once the user fills the questions in the record producer. If users selects “yes” for one of the question, then I want to auto close the case.

Note:

im unable to find the variables which user responded on backend.

so how to validate and close it

[SANDEEP DUTTA]

Hi @Mounika280 ,

Already answered here :https://www.servicenow.com/community/developer-forum/auto-close-the-hr-case/td-p/3290871

[Shraddha Kadam]

Hello @Mounika280,

You can use Business Rule or Flow designer to achieve this functionality.

In the business rule you can use current.variable.variable_name to get the variable value.

In the flow designer use the action Get Catalog Variable and there you can mention your catalog item and get the value of your variable and then add the if condition.

Please mark my answer correct and helpful.

Thank you.

[Shraddha Kadam]

Hello @Mounika280 ,

If my response was helpful, please mark it as correct and helpful.

Thank you.

[Shraddha Kadam]

Hello @Mounika280 ,

If my response was helpful, please mark it as correct and helpful.

Thank you.