Awaiting Acceptance State

[Community Alums]

Hi All,

I have a requirement : If I accept the resolution the HR Case state changes to Closed Complete  If I do not respond in 5 days, the HR Case state auto-changes to Closed Complete. If I reject the case, the HR Case state changes to Work in Progress.

I know the fact, that state changes are OOTB. Where should I go to configure (If I do not respond in 5 days, the HR Case state auto-changes to Closed Complete)? Is there any workflow? Please guide me step by step. Thanks

I would really appreciate your help!

[Community Alums]

Any suggestion what should I add in time based on,  relative duration and wait (for 5 days)?

Also, should I modify OOTB?

Thanks!

[Community Alums]

any help?

[michaelj_sherid · Accepted solution]

If your use case Requires 5 Days, you would need to have this reflected in the workflow. You can create your own representation of that workflow so you are mot impacted on upgrades. 

Mike