Find your people. Pick a challenge. Ship something real. The CreatorCon Hackathon is coming to the Community Pavilion for one epic night. Every skill level, every role welcome. Join us on May 5th and learn more here.

Bulk close cases

Go to solution
Juhi Yasmin
Tera Contributor

‎07-15-2024 11:32 AM

Hello,

 

We have a requirement to close bulk cases. These cases need to be updated to Closed Complete status without the user getting a notification about the case closing. Is this possible without scripting?

0 Helpfuls
  • 1,498 Views
1 ACCEPTED SOLUTION

Go to solution
Zach Koch
Giga Sage

‎07-15-2024 11:38 AM

Only way without scripting would be editing the conditions on your notification. With a small script you could accomplish this, take a look at this link if you wish to go this route

Close without notifications 

 

If this information helped resolve your issue, please remember to mark response correct and thumbs up to help future community members on this information, thanks!

View solution in original post

1 REPLY 1

Go to solution
Zach Koch
Giga Sage

‎07-15-2024 11:38 AM

Only way without scripting would be editing the conditions on your notification. With a small script you could accomplish this, take a look at this link if you wish to go this route

Close without notifications 

 

If this information helped resolve your issue, please remember to mark response correct and thumbs up to help future community members on this information, thanks!