Can we determine how many people use employee service center on daily basis for a month?

[Ashmiya]

Can we determine how many people use employee service center on daily basis for a month? can we generate the data?

[Mark Roethof]

Hi there,

You could do that manually, though you could also install reporting plugins. Have you considered that? For example User Experience Analytics.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list

[Ashmiya]

Hi @Mark Roethof ,

 How to check usage manually? can you help?

user analytics module has following options as in the attachment: 

we do not have now mobile enabled for the users, only users can access via desktop

[Mark Roethof · Accepted solution]

You do need to create user experience analytics settings for your portal first:
https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/build/service-portal/task/creat...

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list

[Ashmiya]

Hi @Mark Roethof 

Thanks for the documentation link. 

So I understand once I was enabled the user experience settings only we can track the usage of users from portal. I have enabled it now.. Is there any possibility to see the old usage ie for the last 3 months?