How to open a "Request" as a child for an HR Case using Flow ?

[Ashmiya]

We are implementing Universal request in our instance which requires a child task ,which is a "request" to be opened automatically from the parent HR Case for the IT people to work on and include multiple stakeholders in the process

[Community Alums]

Hi @Ashmiya ,

You should open a HR case from Universal request!!

Follow these articles :https://community.servicenow.com/community?id=community_blog&sys_id=9b86e569db163890f77799ead396191f

https://community.servicenow.com/community?id=community_blog&sys_id=db3ebd86db6bf8102dc24f781396193a

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi @Ashmiya ,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[Mohit Kaushik · Accepted solution]

Hi Ashmiya,

You can create a Flow, using flow designer for HR case table and based on your conditions you can use create record action and in that action while setting the values , you need to set parent as your HR case record with the help of data pill picker. This will create your request as a child to your HR case.

Please mark this as correct and helpful if it resolved the query or lead you in right direction.

Thanks,
Mohit Kaushik
Community Rising Star 2022

[Ashmiya]

Hi Mohit,

I want the child case which must be a Request to be opened under request management module for the IT Stakeholders to work on and so the security is maintained under HR Case management module by restricting IT Stakeholders into any HR Modules in the instance.

How can i automate this in flow designer?