Cannot Activate Human Resources Scoped App Data Migration

joconnor
Tera Contributor

I installed Case and Knowledge Management which included the following:

Predictive Intelligence Workbench HRSD
Human Resources Scoped App: Data Migration
Advanced Work Assignment for HRSD
Human Resources Scoped App: Core
Link Generator
Human Resources Scoped App: Workspace
Human Resources Scoped App: Integrations
CTI Demo Data for HRSD

All installed successfully except Human Resources Scoped App: Data Migration and is getting and error

"You must activate plugin Human Resources Application: Core before activating plugin Human Resources Scoped App: Data Migration"

The plugin "Human Resources Application: Core" is installed and active.

 

Any suggestions?

Thank you, James

14 REPLIES 14

Ike4
Tera Contributor

Hi joconnor, was your installation done on a PDI? I've contacted SN Support for help with this issue but they said your installation could not have happened on a PDI. Thanks.

The Data Migration plugin for HRSD is meant for customers that have the NON-Scoped HR application installed. This plugin was meant as a facilitator to help customers migrate to the scoped app. The legacy HR application is no longer available for the general audience to install since we have the scoped HRSD application. This is the reason why the HR Scoped App: Data Migration plugin was not able to be installed.

 

Regards,

MIke

Hi @michaelj_sherid 

 

Is there any way to achieve this in PDI.

 

Regards,

Riri

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

@Riri The plugin would need to be activated by the maint user. Without the legacy HR application there is no use for the data migration plugin. This maps the legacy tables/roles to the scoped app tables and roles. Were you looking to use the data migration plugin for a different purpose?

 

Regards,

Mike

GrahamC
Tera Contributor

Did anyone doing this on a PDI find a way around this issue now that PDI support is non-existent.

 

Thanks