Center of Excellence Table

[MelissaPeterson]

Good Morning,

We recently activated a new HR COE to configure a new record producer service. Upon creation of the service we are running into a weird issue where the comments/work notes are not appearing and also security issues. The record producer seems to be fine in the Dev environment, however not functioning in QA or Prod. We have troubleshot the configurations, security, form, and service. We simply cannot figure out why this issue is occuring. Any help would be appreciated. 

[michaelj_sherid]

@MelissaPeterson Did you extend the New COE form HR Case or one of the already extended OOtB COEs? Was the new COE in the HR Core scope or another scope? The more details you can provide the better we can understand the path and give guidance accordingly.

Regards,

Mike

[MelissaPeterson]

Hi there, thank you for the response. We essentially activated an entirely new COE to expand our HR services. As such, the new HR Service and all associated record producer items live within the newly activated COE. This is in the HR scope. 

Newly activated COE and table  -  HR Performance Case {sn_hr_core_performance]

Creation of Table configuration

Creation of new HR Service on the new Table - Initial Competency Form

Creation of new HR Record on the new Table producer - Initial Competency Form

Issues: unable to post comments/work notes, round robin auto assign not firing

Scripting used in record producer: 

new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);

[abrahams]

The table with the issue is HR Performance Case [sn_hr_core_case_performance] is in the application Human Resources: Core

[abrahams]

I put in a HI ticket on this.  They informed "Auditing is required as the comments and work_notes fields do not work on non-audited tables".  Once we set the table audit field to true, it worked great.

These are the steps we were given:

1. Go to the sys_dictionary table and search on the "sn_hr_core_case_performance" table for the "Collection" type record
2. Open the record and check the "Audit" checkbox and Save